Willow Street Pizza & Taproom - San Jose

Review summary

1. C

   Cindy

   San Francisco

   15 reviews

   vip
   3.0

   15 reviews

   Dined on November 13, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   We were disappointed in the food…edible but not flavorful or exciting. The waiter was very nice, but a bit harried. Wait staff didn’t act like they wanted to be there, with coat still on, ready to get out of the building. Just a little underwhelming experience
   

   Willow Street Pizza & Taproom - San JoseResponded 5 days ago

   Hi Cindy, thank you very much for taking a moment to share your experience with us. We're disappointed to hear you left feeling underwhelmed by our food and service and appreciate you detailing what exactly was wrong with your stay. This way, we are able to address specific points of improvement with our kitchen and waitstaff and will be sure to do so when we next speak with our team. We hope this doesn't discourage you from dining with us again as we would love the chance to exceed your expectations! Until then, please take care!
   

   Is this helpful?

   Report
2. K

   Kerry

   San Francisco

   4 reviews

   4.0

   4 reviews

   Dined on October 25, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great welcome and service. Pasta, salad and pizza were very good.
   

   Willow Street Pizza & Taproom - San JoseResponded on October 29, 2024

   Hi Kerry thanks so much for the positive review! We're thrilled to hear you enjoyed your pizza, pasta and salad and your server was attentive & welcoming. We can't wait to see you again and hope it's real soon!
   

   Is this helpful?

   Report
3. N

   Nicole

   San Francisco

   31 reviews

   vip
   2.0

   31 reviews

   Dined on October 23, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Food was better! But went downhill fast! Cold tasteless, taken things off the menu .
   

   Willow Street Pizza & Taproom - San JoseResponded on October 29, 2024

   Hi Nicole, thank you for taking a moment to leave a review with us. We're disappointed to hear we didn't meet your expectations and you didn't enjoy your meal. We're always working to improve our menu and would love to speak with you more in depth to find out which menu items you are missing and any other thoughts you have so we can do better. If you'd like, you're more than welcome to reach out to us at (408) 971-7080 and we would love to discuss your concerns more thoroughly. Until then, please take care!
   

   Is this helpful?

   Report
4. K

   Kris

   San Francisco

   67 reviews

   vip
   3.0

   67 reviews

   Dined on October 20, 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 4

   Our server was very slow and made mistakes - spent most of her time saying “I’m sorry.” Forgot to bring our beverages and then everything we ordered came all at once before the beverages arrived. The salad was so overdressed and unappealing, I couldn’t eat it. Also we don’t know if there’s a connection, but my husband didn’t feel well after eating the clam chowder. We had eaten the same things all day except for the clam chowder. The restaurant is inviting and friendly, but we were very disappointed overall.
   

   Willow Street Pizza & Taproom - San JoseResponded on October 29, 2024

   Hi Kris, we greatly appreciate you taking the time to share your experience with us and are very disappointed to hear you did not enjoy your meal. We're very glad to hear you enjoyed our atmosphere but are sad we missed the mark with service and your food. We always strive to have friendly and efficient service and serve only the best food and we will definitely speak with our team to ensure this doesn't happen again. We also are sad to hear your husband didn't feel well either. We will speak with our kitchen staff about this as well. We hope you will give us another chance to exceed your expectations, but until then please take care!
   

   Is this helpful?

   Report
5. L

   Linda

   San Francisco

   13 reviews

   5.0

   13 reviews

   Dined on September 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Went for happy hour and eat dinner. Nick the waiter was very personable and was very attentive! Love the meatballs and the Willow burger.
   

   Willow Street Pizza & Taproom - San JoseResponded on October 1, 2024

   Hi Linda, thanks so much for taking a moment to leave a review with us! We're so happy to hear that you loved your burger and the meatballs and that Nick was friendly and attentive! We can't wait to see you again and hope it's very soon!
   

   Is this helpful?

   Report
6. C

   Chris

   San Francisco

   11 reviews

   vip
   5.0

   11 reviews

   Dined on September 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   So glad the calamari appetizer is back! Adding the banana peppers, nice touch. Excellent service from Nick and Ben, like always.
   

   Willow Street Pizza & Taproom - San JoseResponded on September 17, 2024

   Hey there Chris, thanks so much for taking a moment to leave a review for us. We greatly appreciate your kind words about the calamari appetizer and will definitely let Nick and Ben know you gave them a shout out! We can't wait to see you again real soon!
   

   Is this helpful?

   Report
7. A

   Ashley

   San Francisco

   1 review

   5.0

   1 review

   Dined on August 10, 2024

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   Tortilla soup was a little to can like a thick other then that the pizza was really good a the wings are spectacular service was definitely great good service makes a place !
   

   Willow Street Pizza & Taproom - San JoseResponded on August 13, 2024

   Hello there! Thanks so much for taking a moment to leave a review for us. We appreciate the feedback on the tortilla soup, and we're really thrilled to hear you enjoyed your pizza and wings! We pride ourselves, not just with our delicious food, but in our excellent customer service and are glad we met your expectations! We hope we see you again really soon!
   

   Is this helpful?

   Report
8. E

   Ellie

   San Francisco

   5 reviews

   5.0

   5 reviews

   Dined on July 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 3

   The food is always fresh and delicious. Staff is always friendly, attentive and hardworking.
   

   Willow Street Pizza & Taproom - San JoseResponded on July 30, 2024

   Hello Ellie, thank you very much for for the kind review! We always strive to be as attentive and friendly to our customers as possible and serve only the most delicious food do we're very glad that we're able to meet your expectations! We can't wait to see you again soon!
   

   Is this helpful?

   Report
9. OT

   OpenTable Diner

   San Francisco

   1 review

   5.0

   1 review

   Dined on July 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great little spot in Willow Glen. We had a wonderful server. The food was good! We were celebrating a friend's birthday. She had never been and commented that she would love to come again.
   

   Willow Street Pizza & Taproom - San JoseResponded on July 23, 2024

   Hi there, thank you for taking a moment to share your experience with us. We're honored you all chose to celebrate your friend's birthday with us and are thrilled you enjoyed the service and food so much that she wants to come again! We always love seeing familiar faces here at Willow Street Pizza and we can't wait to see you and your friend again soon!
   

   Is this helpful?

   Report
10. T

    Tiphlovesfood

    San Francisco

    20 reviews

    4.0

    20 reviews

    Dined on July 8, 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4

    Yummy food, great service and a free Sundae for my MIL 82nd birthday. Noise level allowed us to talk without issues (she also wears a hearing aid). Reshing margarita from the bar topped off the evening.
    

    Willow Street Pizza & Taproom - San JoseResponded on July 9, 2024

    Thank you for taking the time to leave a review with us! We're honored your family chose to celebrate your mother in law's birthday with us and are very happy to hear you enjoyed your meal and drinks. Thanks for spending your evening with us and we hope to see you again very soon!
    

    Is this helpful?

    Report