YOTEL Roof Bar & Deck 12

Review summary

1. M

   Mark

   Greater Boston6 reviews

   5.0

   Dined on March 13, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I enjoyed my experience there very much. The view of the city is incredible. The cocktails were very good and the food is delicious. The staff is also friendly. It is a great place to go and have a snack with a friend.
   

   Is this helpful?

2. C

   Courtney

   Charlotte1 review

   3.0

   Dined on March 8, 2025

   1. Overall 3
   2. Food 1
   3. Service 5
   4. Ambience 5

   The atmosphere and service were EXCELLENT! The food did not have much taste very disappointing.
   

   YOTEL Roof Bar & Deck 12Responded on March 15, 2025

   Hello Courtney, I would like to thank you for dining at Deck 12 and we are so glad that you enjoyed our service team as they are certainly very special to us. I would also like to apologize for the unsatisfactory experience you had with our culinary menu. I will be passing this information off to our culinary department as this is invaluable feedback to improve ourselves as a business. Our main goal is always to provide great food and great service to our guests. Thank you, Cheyenne Duarte Deck 12 Food and Beverage Manager
   

   Is this helpful?

3. ML

   MariaLisi

   Greater Boston5 reviews

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent customer service. Made the birthday experience memorable.
   

   YOTEL Roof Bar & Deck 12Responded on March 1, 2025

   Hello MariaLisi! It was such a pleasure to host you last night. We are thrilled that you enjoyed your birthday dinner, and we would love to see you back soon! Our top priority is always excellent service from team personality to our selection of food and beverage offerings and we are so glad we hit the mark for you. Your feedback will be shared with our team. Thank you, Deck 12
   

   Is this helpful?

4. OT

   OpenTable Diner

   Greater Boston1 review

   5.0

   Dined on February 16, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Staff was amazing. Made us feel extremely welcomed.
   

   YOTEL Roof Bar & Deck 12Responded on March 1, 2025

   Hello Anonymous! It was such a pleasure to host you. We are thrilled that you enjoyed your dinner, and we would love to see you back soon! Our top priority is always excellent service from team personality to our selection of food and beverage offerings and we are so glad we hit the mark for you. Your feedback will be shared with our team. Thank you, Deck 12
   

   Is this helpful?

5. S

   Sarah VIP

   Greater Boston5 reviews

   4.0

   Dined on February 16, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The burger and fries were delicious, and our server was polite and helpful. Order the Malbec, avoid the Pinot Noir. The whiskey cocktail tasted like sugary juice.
   

   Is this helpful?

6. J

   Juan

   Greater Boston5 reviews

   5.0

   Dined on February 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   All I can say is that I loved this place and Im definitely coming back.
   

   Is this helpful?

7. K

   Kevin

   Greater Boston1 review

   5.0

   Dined on February 15, 2025

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 3

   My waitress was lovely!! Made my experience. The soup was good! The drinks were really good.
   

   Is this helpful?

8. M

   Meriel

   New York City1 review

   2.0

   Dined on February 15, 2025

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 1

   We dined Apres on Valentine’s Day. It was very cold out and there weren’t enough heaters outside to make it comfortable. We asked to move inside but were told it was against policy since our reservation was for outdoor seating. We stayed for less than 40 minutes then left without finishing our food because it was too uncomfortable. The description on OpenTable said “outdoor heated deck ensures comfort even in winter” but it’s really not well heated. Our server was nice though, and the drinks came quickly. Overall, it looked cooler on Instagram and I wish I hadn’t wasted a date night here.
   

   YOTEL Roof Bar & Deck 12Responded on February 16, 2025

   Hello Meriel, We are so glad to hear that you enjoyed your drinks and service. Due to the volume that we experience during the valentine's day holiday, it is not always possible to move guests indoors in order to be fair to every guest who booked with us to celebrate. We apologize that the heaters and blankets did not provide as much comfort as you may have expected, we try to encourage all guests booking outdoors to bundle up in the New England winter months as much as they are able, since the weather at times does not co-operate as much as we wish it would. We appreciate your feedback as we always strive to make our guests' experience with us the most comfortable and enjoyable as possible. We hope to host you once again when we restructure for the warmer months. Best, Deck 12
   

   Is this helpful?

9. S

   Sharon

   Greater Boston3 reviews

   5.0

   Dined on January 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a cold windy day in Boston and we were unsure if we would be comfortable outside on the deck. The glass and heaters kept us toasty! The food and drinks were delicious! Will be back!
   

   1 person found this helpful

10. B

    Barbra VIP

    Chicago8 reviews

    5.0

    Dined on January 1, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    What a great experience. Cristina and Sebastian were great servers.
    

    • 
    • 
    • 
    • 

    YOTEL Roof Bar & Deck 12Responded on January 14, 2025

    Hello Barbra, Thank you so much for your positive review! We strive for great food and great service always. We will share this with our team, and we look forward to hosting you again in the future! Best Wishes, Deck 12
    

    Is this helpful?