YOTEL Roof Bar & Deck 12

Review summary

1. K

   Kevin

   Greater Boston

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 3

   My waitress was lovely!! Made my experience. The soup was good! The drinks were really good.
   

   Is this helpful?

2. M

   Meriel

   New York City

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 1

   We dined Apres on Valentine’s Day. It was very cold out and there weren’t enough heaters outside to make it comfortable. We asked to move inside but were told it was against policy since our reservation was for outdoor seating. We stayed for less than 40 minutes then left without finishing our food because it was too uncomfortable. The description on OpenTable said “outdoor heated deck ensures comfort even in winter” but it’s really not well heated. Our server was nice though, and the drinks came quickly. Overall, it looked cooler on Instagram and I wish I hadn’t wasted a date night here.
   

   YOTEL Roof Bar & Deck 12Responded today

   Hello Meriel, We are so glad to hear that you enjoyed your drinks and service. Due to the volume that we experience during the valentine's day holiday, it is not always possible to move guests indoors in order to be fair to every guest who booked with us to celebrate. We apologize that the heaters and blankets did not provide as much comfort as you may have expected, we try to encourage all guests booking outdoors to bundle up in the New England winter months as much as they are able, since the weather at times does not co-operate as much as we wish it would. We appreciate your feedback as we always strive to make our guests' experience with us the most comfortable and enjoyable as possible. We hope to host you once again when we restructure for the warmer months. Best, Deck 12
   

   Is this helpful?

3. S

   Sharon

   Greater Boston

   3 reviews

   5.0

   3 reviews

   Dined on January 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a cold windy day in Boston and we were unsure if we would be comfortable outside on the deck. The glass and heaters kept us toasty! The food and drinks were delicious! Will be back!
   

   1 person found this helpful

4. B

   Barbra

   VIP

   Chicago

   8 reviews

   5.0

   8 reviews

   Dined on January 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a great experience. Cristina and Sebastian were great servers.
   

   • 
   • 
   • 
   • 

   YOTEL Roof Bar & Deck 12Responded on January 14, 2025

   Hello Barbra, Thank you so much for your positive review! We strive for great food and great service always. We will share this with our team, and we look forward to hosting you again in the future! Best Wishes, Deck 12
   

   Is this helpful?

5. S

   Savanna

   Greater Boston

   2 reviews

   5.0

   2 reviews

   Dined on December 31, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Will definitely come here again! Such a wonderful experience, great service, the staff was so nice and welcoming and very attentive!
   

   YOTEL Roof Bar & Deck 12Responded on January 14, 2025

   Hello Savanna, Thank you so much for your positive review! We strive for great food and great service always. We will share this with our team, and we look forward to hosting you again in the future! Best Wishes, Deck 12
   

   Is this helpful?

6. R

   Richard

   Greater Boston

   11 reviews

   3.0

   11 reviews

   Dined on December 31, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   We had honey glazed chicken wings, clam chowder, froze, diet coke, street corn flatbread, fish tacos, and coffee. We liked the service, convenience, and special occasion.
   

   YOTEL Roof Bar & Deck 12Responded on January 14, 2025

   Hello Richard, Thank you so much for your positive review! We strive for great food and great service always. We will share this with our tem, and we look forward to hosting you again in the future! Happy New Year, Deck 12
   

   Is this helpful?

7. R

   Robert

   VIP

   Greater Boston

   3 reviews

   5.0

   3 reviews

   Dined on December 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fun night, great view of Boston, service great, food very good
   

   YOTEL Roof Bar & Deck 12Responded on January 1, 2025

   Hello Robert, Thank you so much for your positive review! We strive for great food and great service always. We will share this with our tem, and we look forward to hosting you again in the future! Happy New Year, Deck 12
   

   Is this helpful?

8. N

   Natasha

   Greater Boston

   3 reviews

   5.0

   3 reviews

   Dined on December 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, drinks, customer service, and ambience. The nighttime skyline view of Boston from Deck 12 is sublime. Cold weather should not be an issue for people who enjoy outdoor dining experiences if you choose to come here during the Winter season. The deck is perfectly set up to keep you comfortable.
   

   YOTEL Roof Bar & Deck 12Responded on December 30, 2024

   Hello Natasha!! We are so thrilled to hear about your stellar experience with our team, and we will be sure to pass this comment along to them. We look forward to hosting you again in the future. Happy New Year! Deck 12
   

   Is this helpful?

9. S

   Sean

   Greater Boston

   1 review

   1.0

   1 review

   Dined on December 27, 2024

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 5

   Portions were extremely small, and very expensive. Would not recommend for food. But dining view was nice, and staff was very friendly. Drinks were good, too.
   

   YOTEL Roof Bar & Deck 12Responded on December 28, 2024

   Hello Sean, I apologize for the unsatisfactory experience you had with us yesterday. I wish I could have been made aware as I would have been happy to make this right for you last night and addressed your concerns. I will be passing this information off to our culinary department as this is invaluable feedback to improve ourselves as a business. Our main goal is always to provide great food and great service to our guests. I am happy to hear that your drinks and service were well taken care of and that you enjoyed our view as well! Please contact me privately so that I may make this right. Thank you, Cheyenne Duarte Deck 12 Food and Beverage Manager
   

   Is this helpful?

10. S

    Sofie

    Greater Boston

    1 review

    5.0

    1 review

    Dined on December 24, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our server was beyond amazing super attentive and very friendly, food was great and drinks were outstanding would go again!
    

    YOTEL Roof Bar & Deck 12Responded on December 28, 2024

    Hello Sofie!! We are so thrilled to hear about your stellar experience with our team, and we will be sure to pass this comment along to them. We look forward to hosting you again in the future. Happy Holidays! Deck 12
    

    Is this helpful?