ZINO

Review summary

1. B

   Bob

   VIP

   San Francisco

   22 reviews

   3.0

   22 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   It took us 35 minutes to get a drink after we sat down. Everything was very uneven as far as the service. The people were very nice but the poor service ruined the whole experience. Food was interesting and pretty flavorful. I would not return nor would I recommend it.
   

   ZINOResponded today

   Dear Bob, Thank you for sharing your review and feedback. While we're glad you enjoyed our flavorful food, we certainly apologize that you received anything less than efficient and attentive service. Rest assured, we'll take action to immediately improve. Our team is confident we can exceed your expectations, and we hope to have a chance to change your perceptions.
   

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2. J

   Jake

   San Francisco

   1 review

   3.0

   1 review

   Dined on February 1, 2025

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   We had a nice dinner. My partner is always cold and I asked for a warm spot and they seated us next to the heater which was nice. We were looking for a quiet, cozy place to have a nice meal and this was that. We ordered an appetizer called something like "Roasted Vegetable Platter" (in bold) and then they listed other ingredients like "Purple Haze goat cheese gratin" and arugula and hazelnuts, vinaigrette, for $19. What we got was a smear of regular chevre on the plate with what I can only call an arugula salad tossed in vinaigrette with garnishes of cubed beets and I think I got one parsnip cube. It was tasty, but we wouldn't have ordered an arugula salad because we wanted a filling plate of roasted vegetables with some nice garnishes like arugula, also $19 for a salad that was not including the premium cheese gratin wasn't a fair price. There were several other menu substitutions made but when we asked if the grilled lamb part of the lamb duo could be sauteed in the pan and not grilled the server said no without even going to ask the kitchen. We were excited about the purslane that was listed on the lamb dish but again got a whole lot of arugula and no purslane. The banana bread pudding was a nice portion size and delicious. It did have chocolate in it, which wasn't listed on the menu. Again, it was good food, but they didn't stick to the menu. I might go back if I'm in the mood to have nice atmosphere without a lot of attention to the menu, but not if I'm looking to actually eat what I order.
   

   ZINOResponded on February 3, 2025

   Dear Jake, Thank you for reviewing your recent dining experience. We appreciate you mentioning our refined ambiance and are glad that you enjoyed the taste of our cuisine. However, we apologize for any deviation from the menu and for any disappointment with the descriptions of our dishes. Your input is greatly appreciated and will be shared with our internal team for further consideration. It would be our pleasure to welcome you back for a seamless dining experience worthy of a perfect rating.
   

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3. K

   Kalena

   VIP

   San Francisco

   229 reviews

   3.0

   229 reviews

   Dined on January 26, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   I got to the restasurant earlier than the other two people and I told them I had a reservation and was waiting for the other two. When they arrived, they were told there was no reservtion in my name and the waitperson tried to seat them at a different table - luckily I saw this and directed them to where I was seated. I wanted to order a mocktail off the brunch menu but there was no bartender so there went that idea (no too impressive, huh?). The eggs benedict were fine and the spice sauce on top was a nice addition but I found the potatoes over-roasted and mushy.
   

   ZINOResponded on January 28, 2025

   Dear Kalena, Thank you for sharing your review with us. We're sorry for any mix-up with your reservation and the confusion in seating your group. Rest assured, we also regret that you weren't able to enjoy the mocktail you wanted due to the bartender's absence, which is certainly not the level of service we strive for. While we're glad you enjoyed our eggs benedict and spice sauce, it's disappointing that the potatoes didn't meet your expectations. Rest assured, your insights are valued, and we hope to provide a more seamless and satisfying experience in the future.
   

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4. M

   Melinda

   San Francisco

   18 reviews

   5.0

   18 reviews

   Dined on January 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   A gem that more of us should know about. The food was creative, flavorful and beautifully presented, our service was attentive and bespoke and warm thanks to Ella, who was delightful and made our evening so nice. It was pretty quiet, but of course it was Monday night, a holiday, and inauguration day, so people may have been hunkered down at home. I would encourage everyone to give it a try, the steak was delicious, the lamb ribs were crispy and great, and we had a really nice hummus and appetizer. Give Zino a try!
   

   ZINOResponded on January 24, 2025

   Dear Melinda, Thank you for your fantastic comments! We're pleased you enjoyed our flavorful and creative cuisine, and that Ella's dedication to delivering exceptional guest service impressed you. It was an honor having you stop by, and we look forward to welcoming you again soon for another unforgettable dining experience at ZINO Restaurant!
   

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5. m

   mimy

   Yosemite

   3 reviews

   5.0

   3 reviews

   Dined on December 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent Food / service & ambience superb If u want a memorable evening with good food this is it. We were a party of 3 came for a early dinner at 5pm . It was fairly busy for Christmas Day dinner. Filled up more in the evening. We started our dinner with Prosecco wine followed with the salad & tomato soup Main orders we ordered 2 risotto very delicious, highly recommend it if you are or even not a vegetarian . And we had the Chicken, very delicious, sauce was great. Zino restaurant is in the 1910 hotel Shattuck it beckons charm & simple lines of beauty of past era but very modern variation. We had a great corner window seat & could admire the whole dinning room & view outside . I would come back to Zino. Whether it is for special occasions like Christmas dinner or even just regular dining . I would highly recommend it. Price was reasonable for the quality of food , the ambience was lovely & service very attentive. Thank you Zino Chef , kitchen crew& service staff for a excellent memorable Christmas dinner . Worth the price. Merry Christmas 2024 & A Happy Prosperous New year 2025 . Best wishes M
   

   ZINOResponded on December 30, 2024

   Dear Mimy, Thank you for dining with us on Christmas and for your thoughtful recommendation! It's wonderful to know you thoroughly enjoyed our delicious cuisine, and we appreciate you mentioning our exceptional service and tasteful decor. Take care, and know we would be delighted to welcome you back anytime!
   

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6. P

   PAUL

   San Francisco

   1 review

   4.0

   1 review

   Dined on December 25, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Ambience & White Table Cloth Tables were a Great Dining experience. Food was good though missing more variety, Salmon was great, had both hot and cold! Will dine again next year!
   

   ZINOResponded on December 30, 2024

   Dear Paul, Thank you for taking a moment to review your experience. We are glad you enjoyed the salmon. It was a pleasure having you dine with us at ZINO Restaurant, and we look forward to serving you again.
   

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7. C

   Charles

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on December 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic experience. Courteous staff. Delicious food. Very pleasant meal.
   

   ZINOResponded on December 30, 2024

   Dear Charles, It was wonderful welcoming you to ZINO Restaurant. We are delighted you had a memorable dining experience and thoroughly enjoyed our delicious offerings and exceptional service. Thank you for your perfect rating, and we hope you return soon!
   

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8. A

   Amy

   San Francisco

   5 reviews

   5.0

   5 reviews

   Dined on December 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fabulous light fresh food before going to the theater. Can’t wait to come again.
   

   ZINOResponded on December 26, 2024

   Dear Amy, We are honored you chose ZINO Restaurant before seeing the show and delighted you had such a great experience. We look forward to welcoming you back again soon.
   

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9. R

   Robert

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined on December 21, 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   The food was decent quality and very reasonably priced. What I enjoyed most about this restaurant was its cleanliness, simple menu and spacious dining. Plus, the ambience was quiet with low-volume Christmas music in the background. Zino's was truly the best restaurant choice in which to celebrate my UC Berkeley graduation directly after the ceremony ended. The staff had a lovely sense of humor and even wished me congratulations.
   

   ZINOResponded on December 26, 2024

   Dear Robert, Congratulations! We are honored you chose to celebrate with us at ZINO Restaurant and delighted you had such a wonderful experience. Your kind comments about our fantastic staff, lovely ambiance, and delicious food are appreciated and will be shared with the team. We look forward to welcoming you back for another great meal.
   

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10. J

    Jennifer

    San Francisco

    2 reviews

    4.0

    2 reviews

    Dined on December 21, 2024

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 5

    Very convenient after Cal winter graduation but training a new bartender so some drinks did not arrive until we finished our meal. Nice atmosphere.
    

    ZINOResponded on December 23, 2024

    Dear Jennifer, Thank you for joining us at ZINO Restaurant. We're delighted that you enjoyed the ambiance and our convenient location. However, we apologize for the delay in your drink order and appreciate your patience as we continue making improvements. It was a pleasure hosting you, and we hope you'll consider returning for an even more exceptional dining experience in the future.
    

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