Dined on February 16, 2025
- Overall 1
- Food 1
- Service 1
- Ambience 1
as a bartender/server at a steakhouse, i’ve never in my 10yrs in the restaurant industry have experienced this horrible and disrespectful service. im not one to ever complain about ANYTHING, especially about someone’s service, i understand, servers are tired, have bad days, but its never the guests fault and we are taught that. we where not greeted nicely, didn’t get a name, nothing. we where never asked ONCE how we where doing, how our food was, not a single “you’re welcome,” “enjoy” nothing. all of our food was slammed in our table, and nothing picked up. his airpod was in the WHOLE entire time, we had to repeat ourselves MULTIPLE times. it was super slow that we where so confused why our food was taking soo long, maybe short staffed on kitchen? i understand. it took us 30 minutes to spot out our server in the entire restaurant so we could ask for our check. when my partner and i go out to eat, we go out to eat to SPEND money, younger people are taken the impression of “not tipping” but that should never be the case. our servers mood switch up quick as soon as he got an older couple, i was observing to see if we where the problem but i told my boyfriend that its okay, server having a bad day, lets not let it get to us and enjoy our food. i was no where near going to leave a single dollar tip, i tip by SERVICE, this could’ve easily been a $40+ tip how i always do bc again, i work in the restaurant industry. people go out to these restaurants to spend money, to drink, on VALENTINES WEEKEND. ive been going to the Ra sushi on westheimer for years and always spend more than $200+ and have a great time. we wanted to give city centre a try because we where so tired to drive far and have always heard bad reviews about this location, but unfortunately everything was right. from service to management, letting your servers walk around with an airpod in is ridiculous. our server had the AUDACITY to ask us “was there a problem today” after we left him $0. his name was nelson.
RA Sushi Bar Restaurant - Houston City Centre, TXResponded on February 18, 2025Hi Mel,
We're truly sorry to hear about your recent experience at RA Sushi Bar Restaurant - Houston CityCentre, TX. We strive to provide our guests with a pleasant dining experience and it's clear that we fell short during your visit. We sincerely apologize for the lack of attention and the inconvenience you experienced. We value your feedback and will certainly address these issues with our team. We hope you'll give us another chance to make it right.
Best regards,
RA Sushi Bar Restaurant - Houston CityCentre, TX Management Team