RA Sushi Bar Restaurant - Houston City Centre, TX

Review summary

1. AR

   ARW429

   Houston4 reviews

   4.0

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Food was great. Drinks were perfection. Place wasn’t very busy and service was a smidge slow but he was very nice and pleasant!
   

   Is this helpful?

2. O

   Oscar

   Oklahoma City1 review

   4.0

   Dined on February 25, 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   The service was little slow and the place wasn’t very busy for a noon lunch.
   

   RA Sushi Bar Restaurant - Houston City Centre, TXResponded on February 27, 2025

   Hey Oscar, Thank you for taking the time to review RA Sushi Bar Restaurant - Houston CityCentre, TX. We're glad to hear that you found our food and service to be of value. We're sorry to hear about the slower service you experienced during your lunch visit. We strive to provide a comfortable and enjoyable dining experience for all our guests. Your feedback is important to us and we will certainly look into this matter. We hope to have the opportunity to serve you again soon. Best regards, RA Sushi Bar Restaurant - Houston CityCentre, TX Management Team
   

   Is this helpful?

3. M

   Mel

   Houston1 review

   1.0

   Dined on February 16, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   as a bartender/server at a steakhouse, i’ve never in my 10yrs in the restaurant industry have experienced this horrible and disrespectful service. im not one to ever complain about ANYTHING, especially about someone’s service, i understand, servers are tired, have bad days, but its never the guests fault and we are taught that. we where not greeted nicely, didn’t get a name, nothing. we where never asked ONCE how we where doing, how our food was, not a single “you’re welcome,” “enjoy” nothing. all of our food was slammed in our table, and nothing picked up. his airpod was in the WHOLE entire time, we had to repeat ourselves MULTIPLE times. it was super slow that we where so confused why our food was taking soo long, maybe short staffed on kitchen? i understand. it took us 30 minutes to spot out our server in the entire restaurant so we could ask for our check. when my partner and i go out to eat, we go out to eat to SPEND money, younger people are taken the impression of “not tipping” but that should never be the case. our servers mood switch up quick as soon as he got an older couple, i was observing to see if we where the problem but i told my boyfriend that its okay, server having a bad day, lets not let it get to us and enjoy our food. i was no where near going to leave a single dollar tip, i tip by SERVICE, this could’ve easily been a $40+ tip how i always do bc again, i work in the restaurant industry. people go out to these restaurants to spend money, to drink, on VALENTINES WEEKEND. ive been going to the Ra sushi on westheimer for years and always spend more than $200+ and have a great time. we wanted to give city centre a try because we where so tired to drive far and have always heard bad reviews about this location, but unfortunately everything was right. from service to management, letting your servers walk around with an airpod in is ridiculous. our server had the AUDACITY to ask us “was there a problem today” after we left him $0. his name was nelson.
   

   RA Sushi Bar Restaurant - Houston City Centre, TXResponded on February 18, 2025

   Hi Mel, We're truly sorry to hear about your recent experience at RA Sushi Bar Restaurant - Houston CityCentre, TX. We strive to provide our guests with a pleasant dining experience and it's clear that we fell short during your visit. We sincerely apologize for the lack of attention and the inconvenience you experienced. We value your feedback and will certainly address these issues with our team. We hope you'll give us another chance to make it right. Best regards, RA Sushi Bar Restaurant - Houston CityCentre, TX Management Team
   

   Is this helpful?

4. V

   Veronica

   Houston2 reviews

   1.0

   Dined on February 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Shut up for my reservation 30 minutes early, and people that showed up after us they had the same reservation time got seated before us. Very unorganized hostess that are not all on the same page. 
   

   RA Sushi Bar Restaurant - Houston City Centre, TXResponded on February 17, 2025

   Thanks for visiting us, Veronica. We're truly sorry to hear about your recent experience at RA Sushi Bar Restaurant - Houston CityCentre, TX. It's disappointing to know that we fell short in coordinating your reservation, especially considering the importance of your reservation time. We value your feedback and will definitely use it to improve our service. We hope you'll give us another chance to make it right.
   

   Is this helpful?

5. K

   Kenan

   Houston1 review

   1.0

   Dined on February 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   First off I want to say I get Valentine’s Day is crazy, but it was a pretty bad experience. I had a reservation for 2 at 9:30 and were seated at 10. Once seated we waited 40 minutes and weren’t helped out at all, not even drinks. We had to leave because tables near us were being helped out and we were being ignored. Again I get it’s chaotic, but it was a rough time. I usually love the experience at Ra, but this one makes me hesitant on coming back :(.
   

   RA Sushi Bar Restaurant - Houston City Centre, TXResponded on February 16, 2025

   Thanks for the review, Kenan. We're truly sorry to hear about your experience on Valentine's Day. We understand how important a timely service is, especially when you've made a reservation. We sincerely apologize for the lack of attention you received. We're addressing this with our team to ensure a better experience in the future. We hope you'll give us another chance to provide the exceptional experience you've come to expect from us.
   

   Is this helpful?

6. J

   Jaime

   Houston1 review

   1.0

   Dined on February 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Terrible experience coming here, I made a reservation so I came in time so I can have a table. When we got there we were informed that they booked way too many tables and we would have to wait over an hour to be seated. When we finally were able to sit down after 1hr and 30 mins they took forever to attend us and the food quality was absolutely terrible. I don’t recommend anyone to come here or reserve a table here.
   

   RA Sushi Bar Restaurant - Houston City Centre, TXResponded on February 17, 2025

   Hi Jaime, We're truly sorry to hear about your recent experience at RA Sushi Bar Restaurant - Houston CityCentre, TX. We understand how frustrating it can be to wait for a table, especially when you have a reservation. We understand how frustrating it can be to have a bad experience with our food. We assure you that we take your feedback seriously and will work on improving our service and food quality. We hope you'll give us another chance to serve you better in the future. Best regards, The Management Team
   

   Is this helpful?

7. J

   Jesus

   Houston1 review

   1.0

   Dined on February 15, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Never again am I going here!!! I booked reservations for my wife and 1 year old at 8:30PM for valentines just to arrive and wait in the cold. Managements excuse was that there was a glitch in the system and they were over booked. After finally being seated tables that were sat after us got their food before us. Our entrees came before our appetizers and some of the entrees never arrived so we just canceled some of the plates. I am extremely upset because we love coming here but staff was unapologetic for our reservations situation.
   

   RA Sushi Bar Restaurant - Houston City Centre, TXResponded on February 17, 2025

   Thanks for the review, Jesus. We're truly sorry to hear about your experience at RA Sushi Bar Restaurant - Houston CityCentre, TX. We understand how disappointing it must have been to wait in the cold for your table despite having a reservation, and we apologize for the inconvenience caused. We also acknowledge your frustration with the food service. We are committed to providing excellent service and food, and we regret that we fell short this time. We appreciate your feedback and will use it to improve our services. We hope you will give us another chance to make it right.
   

   Is this helpful?

8. D

   Daniela VIP

   Washington DC2 reviews

   1.0

   Dined on February 15, 2025

   1. Overall 1
   2. Food 4
   3. Service 3
   4. Ambience 2

   The restaurant was not prepared for the amount of people during Saint Valentine’s day. We arrived earlier for our 7:30 reservation and we were seated until 8:10 pm in a table outside with no heater. We needed to ask our server to move because we were freezing. The food took very long to arrive and our entrees arrived before our appetiser. We ordered dessert because our server told us that it would only take 10 minutes it was 10pm the dessert never arrived so we left. Recommendations: Avoid taking too many reservations for this kind of dates if you can’t maintain the quality of service.
   

   RA Sushi Bar Restaurant - Houston City Centre, TXResponded on February 17, 2025

   Hello Daniela, We appreciate you taking the time to share your experience at RA Sushi Bar Restaurant - Houston CityCentre, TX. We're truly sorry to hear about the delays you experienced on Valentine's Day, and we sincerely apologize for the inconvenience caused. We understand how frustrating it can be to wait for your meal, especially when you have a reservation. We're glad to hear that you enjoyed the food and we'll definitely take your feedback into account to improve our service. We hope to have the opportunity to serve you again and provide a better experience. Best regards, RA Sushi Bar Restaurant - Houston CityCentre, TX Management Team
   

   Is this helpful?

9. D

   Divya

   Greater Boston3 reviews

   1.0

   Dined on February 15, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The most terrible experience we've had with them. They have been going down for a while now however last night was Absolutely crazy. They overbooked the tables. For a 7 PM reservation we did not get seated till 7:40 PM. There was a line out the door no privacy. Didn't get our appetizers at all. Nigri was mediocre at best and the drinks watered down. Wouldn't recommend at all.
   

   RA Sushi Bar Restaurant - Houston City Centre, TXResponded on February 17, 2025

   Hi Divya, We're truly sorry to hear about your disappointing experience at RA Sushi Bar Restaurant - Houston CityCentre, TX. It's always our goal to provide a welcoming atmosphere and exceptional service, and we regret that we fell short during your visit. We understand that waiting longer than expected and not receiving our appetizers was frustrating. We also apologize for the mix-up with your reservation and the inconvenience it caused. We appreciate your feedback and will certainly use it to improve our service. We hope you'll give us another chance to provide you with the dining experience you deserve. Best regards, The Management Team
   

   Is this helpful?

10. M

    Melvin

    Houston1 review

    5.0

    Dined on February 15, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Went for Valentines day with my wife, had a reservation for 6:30 and got seated 10 minutes after arrival. Our waiter Diego exceeded our expectations of service. He recommended some items from the menu and he was absolutely correct, the food was spectacular. Will definitely be visiting RA Sushi and Diego to get more recommendations on the menu!
    

    RA Sushi Bar Restaurant - Houston City Centre, TXResponded on February 17, 2025

    Thanks for visiting us, Melvin! We're thrilled to hear that you had a wonderful Valentine's Day at RA Sushi Bar Restaurant - Houston CityCentre, TX. It's great to know that our waiter, Diego, exceeded your expectations on service. We're glad that you enjoyed our menu recommendations and found them spectacular. We appreciate your feedback and look forward to serving you again soon! Best, The Management Team
    

    Is this helpful?