RA Sushi Bar Restaurant - North Scottsdale, AZ

Review summary

1. k

   kathy

   VIP

   Hawaii

   8 reviews

   3.0

   8 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   Rolls were pretty basic. And my sashimi salmon did not taste fresh.
   

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2. G

   Gavin

   New York City

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Reservation was made for 9:15 PM but we were not sat at a table until well after 10. Not sure if they were understaffed or just overbooked but we didn’t get our food until 10:45. The server was nice and the food was just ok. Not worth the wait.
   

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3. s

   shelby

   Unspecified

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   worst place to go on a holiday/date. the service was absolutely horrible
   

   RA Sushi Bar Restaurant - North Scottsdale, AZResponded 1 day ago

   Thanks for visiting us, Shelby. We're truly sorry to hear about your disappointing experience at RA Sushi Bar Restaurant - North Scottsdale, AZ. We pride ourselves on our service and it's clear we missed the mark during your visit. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance in the future to make it right. Best, The Management Team
   

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4. C

   Courtney

   Phoenix

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 5
   3. Service 4
   4. Ambience 4

   I made a reservation for 7:15pm and we didn’t get seated until 8:10pm. I realized that yes, it was a busy night but there was zero communication between the host area and customers. I checked in for my reservation, and continued to wait outside. After 50min, I went inside to check on our wait time to be told they had already texted me a while ago. I got zero texts or emails. I also didn’t hear my name called and I was standing right outside the door. The woman who told me they had alerted me was incredibly rude about it, but an older gentleman host quickly assured me there was a table for us with zero issues. He saved our date night and deserves recognition but unfortunately I didn’t get his name or hers.
   

   RA Sushi Bar Restaurant - North Scottsdale, AZResponded 2 days ago

   Thanks for visiting us, Courtney. We're sorry to hear about your experience. It's disappointing to know that our reservation system and communication could have been improved. We understand how important your date night was and we're truly sorry for any inconvenience caused. We will definitely take your feedback into account as we strive to improve our service. We hope to have the opportunity to serve you better in the future. RA Sushi Bar Restaurant - North Scottsdale, AZ Management Team
   

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5. J

   Janice

   Phoenix

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Open table over booked we had to wait an hour even tho we reserved
   

   RA Sushi Bar Restaurant - North Scottsdale, AZResponded 1 day ago

   Hey Janice, We're truly sorry to hear about your experience with us. It's always our goal to provide excellent service and we're sorry we fell short this time. We understand the frustration of waiting despite a reservation, and we apologize for any inconvenience caused. We appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future. RA Sushi Bar Restaurant - North Scottsdale, AZ Management Team
   

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6. M

   Mason

   Los Angeles

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   It was super busy and took awhile to get our food which was expected because it was valentine’s day. our waiter was super nice and friendly. food was mid. and it was pretty cold sitting out on the patio. would give it another shot during the day or on a warmer night. not terrible but not great.
   

   RA Sushi Bar Restaurant - North Scottsdale, AZResponded 1 day ago

   Hey Mason, Thanks for taking the time to share your experience at RA Sushi Bar Restaurant - North Scottsdale, AZ. We're sorry to hear that your visit was a bit slower than expected, especially on a busy night like Valentine's Day. We're glad you enjoyed our food and found our staff to be friendly. We appreciate your feedback on the food temperature and will take it into consideration. We hope to welcome you back during less busy times or on a warmer day. Thanks again for your review. Best, RA Sushi Bar Restaurant - North Scottsdale, AZ Management Team
   

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7. F

   Franchesca

   Phoenix

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 4

   Decided to have sushi and this was one of few places for reservations. Seems the quality has gone down over the years which was very disappointing. Miso soup was barely even warm and the cocktails were fairly good.
   

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8. c

   catherine

   Phoenix

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   They completely overbooked the restaurant for Valentine’s Day. Our 6:15 reservation was seated at almost 7:00 and it took forever for the food to come out. The line was out the door and the entrance had mobs of people waiting. We should have left and went somewhere else. Average experience.
   

   RA Sushi Bar Restaurant - North Scottsdale, AZResponded 1 day ago

   Hi Catherine, We're truly sorry to hear about your experience on Valentine's Day. We understand that waiting can be frustrating, especially when you have a reservation. We apologize for the delay and the crowd. We're glad to hear that you found the food to be average. We strive to provide excellent service and it's clear we fell short this time. We appreciate your feedback and will use it to improve our service. Thank you for your review. The Management Team at RA Sushi Bar Restaurant - North Scottsdale, AZ.
   

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9. C

   Carter

   VIP

   San Diego

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   Way over booked and crossed our name off the waiting list by mistake. Sat down 45 minutes after our reservation time
   

   RA Sushi Bar Restaurant - North Scottsdale, AZResponded 1 day ago

   Hi Carter, We're truly sorry for the inconvenience you experienced during your visit to RA Sushi Bar Restaurant - North Scottsdale, AZ. We understand the frustration of waiting, especially when you have a reservation. We apologize for the mix-up and any confusion it caused. We appreciate your patience and understanding. Your feedback is invaluable to us as we strive to improve our service. We hope you'll give us another chance to provide a better dining experience. Best, The Management Team
   

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10. N

    Nate

    Phoenix

    4 reviews

    5.0

    4 reviews

    Dined 3 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Amazing service. The Valentine’s Day special Wagyu was delicious!!
    

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