The Regency Room - The Hotel Roanoke & Conference Center

Review summary

1. J

   Jennifer

   New Orleans4 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delightgful brunch buffet with a wide selection of options for breakfast lovers and healthy lunch options. The St Patrick's Day brunch is always a fun way to celebrate with our friends from across the pond that have made American their home. Friendly staff with great service. Always a pleasure to dine in the Regency Room.
   

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2. OT

   OpenTable Diner

   Richmond2 reviews

   5.0

   Dined on March 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Bread pudding was incredible!!! The service was superior!!! And the She Crab soup was sublime.
   

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3. C

   Carla VIP

   New York City8 reviews

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Angie as a great waitress. The hotel bar was amazing as usual. Band was terrific.
   

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4. D

   Daniel VIP

   Richmond122 reviews

   5.0

   Dined on February 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delightful brunch! Service was especially great. The food was delicious.
   

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5. M

   Melissa

   Richmond1 review

   5.0

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We truly enjoyed our Valentines dinner with friends!!! The food was delicious and our server Maria was the best! The extra piano music was extra special…🌹😊
   

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6. J

   Jason VIP

   New Mexico73 reviews

   4.0

   Dined on February 15, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Once granted having a different server as our waiter, our Valentine's evening dining experience greatly improved and saved the special night despite 3 hours later.
   

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7. S

   Steve

   Richmond1 review

   2.0

   Dined on February 15, 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   When I made our reservation for Friday 2/14/25 I did not know that they were doing a special Valentines fixed menu with a set price of $180 per couple, plus taxes and a fixed 20% gratuity. The menu did not indicate that the gratuity was automatic. A gratuity is supposed to be up to the diner. This is misleading. Plus, they were obviusly not prepared for the quantity of diners because service was extremely slow (wait 20 minutes for a glass of wine). We were there for some 3 hours and saw at least one couple get up and leave before receiving their food due to slow service. Our previous experiences here for our wedding anniversary had been excellent. Very dissapointed in this "adventure". Not only that, but my wife and I had diarreah during the night.
   

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8. M

   Mark

   Chicago2 reviews

   5.0

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chef took it up to the stars. Great food and beverages
   

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9. E

   Evan

   Richmond1 review

   4.0

   Dined on February 14, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   it was very expensive but that was to be expected. the service was kind of slow and i was not asked once if we needed anything. it was a great experience overall but quicker and more persistent service would be preferred.
   

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10. W

    William

    Richmond1 review

    1.0

    Dined on February 7, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 5

    Beautiful restaurant. Love the live music. Excellent band.
    

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