Engage guests with tailored communications
Send the right message at the right time and always keep your restaurant top-of mind.
Automated emails
Connect directly through custom, automated emails to guests
Audience segmentation
Segment your audiences and dynamically update your email list based on diner behavior
ROI tracking
Track the full ROI, including revenue and covers generated from your email campaigns
Pre-shift reports
Keep tabs on VIPs, influencers, and top spenders before they walk in the door with detailed pre-shift reports
Guest preferences
Tag guest preferences and add profile notes (accessible across iPad and iPhone apps)
Automated guest profiles
Create automated guest profiles and build guest reports based on visit, spend, feedback history, preferences, and more
Measure server performance to crush it
Use insights and performance analytics to better understand and optimize your business.
Scorecards
Measure your team’s performance with scorecards that show servers’ ratings, direct from guest feedback
Review benchmarks
Access average coverage and review benchmarks from other similar restaurants
Guest reports
Get a deep understanding of who’s coming in with easy-to-access weekly guest reports
“OpenTable provides us with resources to personalize service for our guests. We have information on who they are, what they like, dislike, special occasions, and that helps us to deliver the experience we strive to.”
Ralph Brennan, Owner and Operator
Ralph Brennan Restaurant Group, New Orleans, LA
