Roy's Bonita Springs

Review summary

1. CH

   CraigH VIP

   New York City3 reviews

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 3

   Disappointed due to birthday celebration and special occasion and no recognition during visit
   

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2. J

   Jim VIP

   Naples39 reviews

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 5

   What used to be ou r favorite restaurant is now our least; we were in and out in 35 minutes with drinks salad and entree. After the salad came right after the drinks. I told the server to slow down for the entre Salads were taken before finished 200;00
   

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3. E

   Ed VIP

   Chicago4 reviews

   2.0

   Dined on March 3, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   This was quite a disappointing evening. The service was extremely slow. We were told they were having issues in the kitchen. The food, when we finally got it, was just OK. The sushi rolls were sloppily put together and falling apart. No apologies from the manager, no offer to adjust the bill. We have eaten at Roy's in Hawaii and Pebble Beach and had very high expectations based on on previous experiences. Upper management needs to look into what is going on in the Bonita Bay location.
   

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4. L

   Lee VIP

   Naples93 reviews

   4.0

   Dined on March 3, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   The food selection and taste were excellent, as always. But the kitchen service was quite slow.
   

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5. OT

   OpenTable Diner

   Naples1 review

   5.0

   Dined on March 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was delicious! Our server Stella was phenomenal and very personable. This was my 2nd visit and I will be back.
   

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6. D

   David

   San Francisco1 review

   3.0

   Dined on March 2, 2025

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 5

   One of my favorite restaurants; however we were seated 20 minutes past our reservation time and our main entrees were served almost 30 minutes after we had finished our appetizers For a 7:15 reservation, we were one of the last tables remaining when our check was presented. The wait staff was efficient up to the prompt delivery of our appetizers but offered little warning or apologies for the long delay in serving our entrees.
   

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7. J

   Julianne VIP

   Naples64 reviews

   3.0

   Dined on March 1, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   We’ve been going to this Roy’s for over 25 years. We had a very nice, happy and cheerful waiter, but it took her over 15 minutes to bring our drinks. She was not attentive to our table. The lobster bisque was AMAZING with huge chunks of lobster and a lovely cream soup. The lobster potstickers were ok and the wok fried shrimp were tasty with quite a bit of curry.
   

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8. J

   James VIP

   Minneapolis35 reviews

   3.0

   Dined on February 28, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Over priced-waitress rushed us! Won’t be back after not being there for over 10 years!
   

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9. A

   Alexander VIP

   Naples24 reviews

   5.0

   Dined on February 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Kelly was outstanding. Her service made the evening. But Food was excellent as always.
   

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10. S

    Scot VIP

    Cleveland22 reviews

    4.0

    Dined on February 28, 2025

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 4

    Very good food. Wonderful time with friends. Service systems need to be more efficient. But service personnel was very pleasant and welcoming.
    

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