Roy's Ko Olina

Review summary

1. S

   Scott

   Tahoe

   22 reviews

   vip
   5.0

   22 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was delicious and our service was outstanding. Given we were the last reservation on Thanksgiving Day, we thought staff would be exhausted. They exceeded our expectations in every way. Sure the restaurant is expensive, but there is nothing like it for a special occasion.
   

   Is this helpful?

   Report
2. M

   Michael

   San Francisco

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Reservation made weeks in advance, patio requested and not accommodated. Ordered bottled water instead of tap and it took 20 minutes to arrive. Three members of our party had gluten allergy (celiac disease). Despite this being fairly common in 2024, Roy’s seems to be incapable, or unwilling, to accommodate without stripping dishes down to nothing. Dishes with soy sauce could be made with tamari, alternate sauces could be provided but were not offered. Appetisers arrived after entrees, waiter could not be found. I could go on but I’ve said enough.
   

   Is this helpful?

   Report
3. B

   Bryan

   Hawaii

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our family enjoyed Thanksgiving dinner earlier tonight at Roy's Ko Olina, and we were not disappointed. The food was terrific and the service was outstanding! Shout out to Kerissa, our awesome server! Everything was perfect and we would highly recommend this restaurant (and particularly Kerissa).
   

   Is this helpful?

   Report
4. R

   Rob

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Very nice, friendly atmosphere. A little pricey, but understood due to the presentation of the menu items. Service was great and the servers were very attentive.
   

   Is this helpful?

   Report
5. J

   Jan

   Hawaii

   2 reviews

   3.0

   2 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 5

   I have dined at Roy's multiple times and the service and food has always been excellent. Yesterday, I took my husband for his Birthday to Roy's at Koolina. Service was terrible. I had to ask on 4 occasions for them to refill my tea. Waiter and the water boy came to my table multiple times and did not acknowledge our empty glasses, I had to ask each time for a refill. I ordered the smoked brisket which is what I always order and it is normally really good but the brisket came out very salty so I sent it back and they said they expedite it and it should be out in 10-15 minutes. We had already ordered our dessert so I told the waiter to have the kitchen pack it to go. Well, another waiter brought my food to the table to eat. I told him that I told the waiter to pack it to go as our dessert would be out soon. He took it to have it packed. My husband then asked them to pack his left over ribeye steak to go, they brought our dessert, we ate our dessert, they gave us the check and said they took off our appetizer since my brisket was salty and of course I gave a 22% tip even though our service sucked. I did this because I once worked in the industry earning tips so no matter how bad the service is I make it a point to give them a tip. We left and came home. When I unpacked the bag which had my brisket, I realized they never brought my husband's leftover steak that we paid for. Normally, when we dine there's a male manager always comes to our table to ask us how the food and service was and to talk to us about our experience. Unfortunately, no one came to our table to ask us how everything was. Not sure if I will go back here for thr money we spend.
   

   Is this helpful?

   Report
6. OT

   OpenTable Diner

   Sacramento

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Incredibly disappointing experience. Food subpar. Service subpar. They sat us by the back door which was opened and closed nothing short of 1000 times. Creating a wind tunnel directed at our table. Im not a Karen. But you spend $500 on a meal, you expect an experience that doesn’t rival Dennys at 3:00am. Do better.
   

   Is this helpful?

   Report
7. J

   John

   Washington DC

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely seating on the bridge bar lanai and lovely live entertainment that was outstanding
   

   Is this helpful?

   Report
8. c

   carlee

   Orange County

   6 reviews

   5.0

   6 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and service were top notch. Roy’s doesn’t disappoint.
   

   Is this helpful?

   Report
9. J

   Janett

   Hawaii

   4 reviews

   4.0

   4 reviews

   Dined on November 20, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Always a great time at this location Service is excellent. Seared Ahi and Poke appetizer was fantastic. Butterfish was overly salty this time
   

   Is this helpful?

   Report
10. R

    Rani

    Hawaii

    1 review

    2.0

    1 review

    Dined on November 16, 2024

    1. Overall 2
    2. Food 2
    3. Service 5
    4. Ambience 5

    Service excellent, food bad for the price they charge, ambience excellent, music/entertainment bad, you should have Hawaiian music. Sorry your food was bad for your price that you charge. It wasn't worth it. I will never go back again. Sushi was sliced very thin , the price was too high. Deserts was too expensive. I expected because it was a top-of-the-line restaurant my name, I expected something better than that what I experienced. 
    

    Is this helpful?

    Report