Ruth's Chris Steak House - Northbrook

Ruth's Chris Steak House - Northbrook reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. OT

   OpenTable Diner

   Chicago2 reviews

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 4
   4. Ambience 2

   Last year birthday dinner was horrific. First we were seated directly outside the kitchen, a lot of traffic then food was wasted in our table. Asked to be moved and was told the only available area was on the other end, which was also right outside the kitchen. Then, a large party of loud teenagers were seated next to us reaking of weed. The only saving grace was the food was hot and deliciously served. Prior to making birthday reservations this year, I emailed the restaurant manager and reminded them of my experience and requested not to be seated by the kitchen nor large parties. Arrived and was told by Beth, the dining room was filled and we needed to wait to be seated or we could sit at the bar. Why would you offer me bar seating when I was very specific in my email to you about seating. After about 20 minutes, Beth comes to seat us and takes us to a booth directly by the kitchen, when ai said No, I specifically emailed and stated I do not want to be seated by the kitchen, Beth very rudely and stressfully turned and said well this is all we have tonight. I turned around to walk out and my guy said there is a booth over there, let’s go sit there. To add insult to injury after we sat down Beth comes to the table and throws a birthday card and menu down. As I was telling my Guy I want to leave, Willie our server walked up and said I apologize for what happened, I assure you I am going to provide you the best service tonight to make you forget about any previous experiences. Willie delivered on his word; his customer care and service was top notch excellent. Thank you again Willie! The overall experience was rushed, the steak was tough and overcooked and the spinach came out cold, but my Guy didn’t want to say anything. No birthday treat was given but I was offered to buy dessert before the kitchen closed at 9pm. Two years of disappointment, mainly due to Beth, which has caused me to never visit this particular location again!
   

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2. J

   Jennifer VIP

   Naples2 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Willie, our server was wonderful! Timed our food perfectly, allowed us to enjoy our meal with our son who was on break! They are lucky to have him! We will be back! Also we watched Luanne, the hostess, handle a very crabby and demanding customer with grace and kindness ! Great staff all around!
   

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3. OT

   OpenTable Diner

   Chicago1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Everything was great, top tier, A+ in every category. Didnt get a happy birthday song even though, everyone else did but it was a great experience
   

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4. J

   Jennifer VIP

   Chicago12 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We celebrated a birthday dinner with martinis, seafood tower, French fries, sparkling wine and two delectable desserts (chocolate cake and bread pudding). The cocktails and food were incredible. The table was actually reserved and decorated with birthday confetti (thank you Open Table for offering the special occasion notes!). I always love Ruth’s Chris! I want to specifically highlight the hostess who greeted us and our server, Rich, who took amazing care of us! Ruth’s Chris is great for celebrations, dates, or a beautiful night out.
   

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5. OT

   OpenTable Diner

   Chicago1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everyone there is very nice and the food is great!!!
   

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6. J

   Joel

   Chicago14 reviews

   3.0

   Dined on March 9, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Steak was very tuff, no noise was very bad as well.
   

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7. A

   Aurora VIP

   Chicago34 reviews

   5.0

   Dined on March 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The restaurant has a beautiful vibe and the food is delicious. It was my friend's birthday, and they decorated the table with confetti and a card with her name on it. She was delighted and thought the gesture was just beautiful and sweet. We ordered several items and all of it was so good. She got steak and lobster, and I ordered fish for main entrees.
   

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8. L

   Laurel VIP

   San Francisco2 reviews

   5.0

   Dined on March 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Martini was a fantastic and attentive server. The steak was beautifully prepared.
   

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9. OT

   OpenTable Diner

   Las Vegas1 review

   5.0

   Dined on March 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was delicious!! Service was amazing . The food was very flavorful and fresh
   

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10. C

    Chris

    Chicago1 review

    3.0

    Dined on March 1, 2025

    1. Overall 3
    2. Food 4
    3. Service 5
    4. Ambience 2

    Food and service were great. Clientele not so good as people getting high in the seating at the bar area.
    

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