Saranello's

Saranello's reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. M

   Mary

   Chicago6 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was amazing!!!! Damon is the best. Such great service! Would definitely recommend this restaurant. We have been on many occasions and this is our go to when celebrating anything. Thank you.
   

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2. B

   Barry

   Chicago1 review

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Service for the pre-5 menu was desultory. The service was rushed, the food very average, and we were inane out in 50 minutes perhaps the goal of the restaurant. Not going back for more of the same.
   

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3. A

   Alan

   Chicago297 reviews

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Everything was great, but we forgot to ask our server to reduce that 3% service charge that Lettuce Corporate continues to charge. We are gold members and really resent this, as it impacts us the most. Where is the incentive to continue to dine at Lettuce restaurants? Please let corporate know of our displeasure. It is not surprising that there is a lawsuit pending re this. Prices have increased at most Lettuce restaurants already, and COVID is over!
   

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4. M

   Miriam VIP

   Chicago4 reviews

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 4

   The ambitious is nice, quiet place with pleasant interior. Attached to Westin hotel. Food was decent but underwhelming. I ordered a salad with shrimp as a protein option. They gave me exactly 5 shrimp. For nearly $6 surcharge, that's over $1 per one shrimp. I seriously think this was a rip off, a protein option should have at least 4-5 oz. My dining partner had a sandwich and said it was average. The service was decent. Overall, it's an ok restaurant but overpriced for it's food and service.
   

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5. J

   John

   Chicago8 reviews

   3.0

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   This used to be one of my favorite places to have chicken Parm but they’ve changed it. It’s no longer served in a hot skillet and isn’t the same pounded thin crispy version.  disappointed. 
   

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6. J

   Janet

   Chicago18 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Homemade pasta and warm bread were delicious! We will return.
   

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7. O

   Olga

   Chicago2 reviews

   5.0

   Dined on March 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 4

   Food was good, but the location we were in was pretty hot. But otherwise great!
   

   Saranello'sResponded on March 24, 2025

   Hi Olga, Thank you for taking the time to leave us a review. We're thrilled to hear that you enjoyed our food. We're sorry to hear that you found our location a bit too warm. We appreciate your feedback and will certainly take it into consideration to ensure a more comfortable dining experience for our guests in the future. We look forward to serving you again soon at Saranello's. Best regards, The Management Team
   

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8. R

   Rob

   Chicago10 reviews

   5.0

   Dined on March 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had reservations for 10 on a Saturday night. I typically give restaurants a lot of grace on a busy Saturday night, but there was no reason to this time. Service, food and ambiance were excellent. We felt like absolute guests.
   

   Saranello'sResponded on March 24, 2025

   Hello Rob, Thank you for taking the time to leave us such a wonderful review. We're thrilled to hear that you enjoyed your experience at Saranello's on a Saturday night. It's great to know that our service, food, and ambiance met your expectations. We appreciate your understanding on the busy night, and we're glad we could provide a memorable experience for you. We look forward to welcoming you back soon. Best, The Management Team
   

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9. OT

   OpenTable Diner

   Chicago1 review

   5.0

   Dined on March 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service, nice atmosphere and excellent food.
   

   Saranello'sResponded on March 24, 2025

   Thanks for the review! We're thrilled to hear that you enjoyed our atmosphere, service, and food at Saranello's. Your satisfaction is our top priority and it's always a pleasure to hear from our happy customers. We appreciate your feedback on the value and we're always working to provide the best experience for our guests. We look forward to serving you again soon!
   

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10. A

    Andy VIP

    Chicago4 reviews

    5.0

    Dined on March 21, 2025

    1. Overall 5
    2. Food 4
    3. Service 3
    4. Ambience 4

    Great, but I’m not getting my points from dinning here,2 nd time, and I gave waitress my number
    

    Saranello'sResponded on March 24, 2025

    Hello Andy, Thank you for choosing Saranello's and taking the time to share your feedback. We're thrilled to hear that you enjoyed your dining experience with us and found our food to be great. We're sorry to hear, however, that you weren't awarded your points from our service. We strive to provide excellent service to all our guests and we're sorry if we fell short in this instance. Feel free to give us call with date you dined with us and the check number and we would happy to add those point on to your account for you. We appreciate your patience and understanding and we hope to have the opportunity to serve you again soon. Best regards, Kobie
    

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