Sartoria

Review summary

1. D

   Daniel

   New York City

   21 reviews

   5.0

   21 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   Great place for a biz dinner. Quiet and private. Food is great but the veal Milanese was a bit bland on this occasion.
   

   Is this helpful?

   Report
2. R

   Robert

   London

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 2

   I have been here twice for a relaxed business lunch during the week and on both occasions had an excellent experience. So I took my wife and some friends for dinner on Saturday evening, having told them how much I liked the place. The good news is that the food and wine were as amazing as I remember - I had the rock bass and beans, there were various pasta dishes and my wife and friend had the veal - all were utterly delicious. The Sicilian sommelier knew his stuff and chose us two fantastic wines. The bad news was pretty much everything else. We arrived to find our friends already sipping drinks in the bar area and I called the bar server guy over and attempted to order two Aperol spritz and a Laphroig whisky for me with no ice and water on the side. The guy had trouble understanding but after I literally pointed out the drinks on the menu he disappeared and asked the barman. He reappeared with one Aperol Spritz and two whiskys, both with ice, and two glasses of water. He also had a terrible BO problem One of the waiters who served us our food seemed to know what he was doing but the other had no clue and put the wrong dishes in front of the wrong people Whilst we had a good time amongst ourselves, the place was very quiet indeed - perhaps 30 people in the whole restaurant - and there was no atmosphere at all Given that the bill was over £100 a head, I expect service to be decent. I have had better service in MacDonalds. I don't see why the appear to be hiring trainees or people with little/ no experience - surely an upmarket restaurant should be employing experienced people - and ones that speak English and know how to bathe Given the quality of the food, I will return, but probably at lunchtime, when they appear to have the A team working
   

   Is this helpful?

   Report
3. I

   Ileana

   San Diego

   10 reviews

   5.0

   10 reviews

   Dined on January 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our dining experience was excellent. This was my favorite meal while visiting London, but also one of the best ever. The carbonara was delicious and the wine suggested by the sommelier was perfect. I will happily return the next time I am in London.
   

   Is this helpful?

   Report
4. R

   Riccardo

   London

   5 reviews

   5.0

   5 reviews

   Dined on December 31, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   From the moment we walked into the gorgeous restaurant the service was impeccable. We visited for lunch before heading to the west end to catch a show and couldn’t have enjoy it more. The festive menu was perfect and will be back again to explore the rest of the menu. Highly recommend!
   

   Is this helpful?

   Report
5. M

   Merve

   London

   1 review

   5.0

   1 review

   Dined on December 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everyone was so friendly and the food, the wine was amazing. Everyone should taste white truffle pasta, so delicious.
   

   • 

   Is this helpful?

   Report
6. m

   mohammad

   London

   4 reviews

   2.0

   4 reviews

   Dined on December 23, 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   Salad was extra cold and no flavors. Neither the stake or breaded veal for 2 were available. We asked for Risotto with saffron and pigeon, we were told not a good option since it will take time! Pasta with lobster was delicious though. Place is nice and interior is ok.
   

   Is this helpful?

   Report
7. E

   Elizabeth

   Paris

   12 reviews

   3.0

   12 reviews

   Dined on December 21, 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   Food was delicious however the service was extraordinarily slow, and we don’t like fast service.
   

   1 person found this helpful

   Report
8. J

   Jan

   London

   1 review

   4.0

   1 review

   Dined on December 20, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Excellent three course dinner, good service, professional staff and quick response. We will certainly return to this restaurant.
   

   Is this helpful?

   Report
9. C

   Conor

   VIP

   Dublin

   1 review

   2.0

   1 review

   Dined on December 13, 2024

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 2

   The food was excellent, when it arrived, (drinks arrived about 10 mins after starter, and side arrived aboutb10 mins after main courses) the building and environment is wonderful but the service was atrocious, poorest I have witnessed in along time across numerous different restaurants. From the rudeness and complete indifference of the hostess, to the poor waiters and food service, to the dirty table cloth and nontable setting, it was extremely disappointing. The only bright spot was the sommelier who almost singlehandedly kept the show another road. For a customer facing business, which presumably relies heavily on high quality customer service, the deficit was vast. And then to be charged service charge (which i refused to pay), and the total surprise as to why I refused to pay for service, remarkable Terribly disappointing as the reputation had preceded our visit and the service just ruined the evening
   

   Is this helpful?

   Report
10. B

    Biagio

    London

    2 reviews

    5.0

    2 reviews

    Dined on December 11, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Excellent Christmas party with colleagues and superb food!!!
    

    Is this helpful?

    Report