Sasa

Review summary

1. Z

   Zephyr

   San Francisco

   23 reviews

   2.0

   23 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   It used to be our go to place. Lately the food and service quality has been in decline. They are off their game by cutting on little things. Last night may be our last visit.
   

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2. D

   Dan

   VIP

   San Francisco

   15 reviews

   2.0

   15 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 1

   As someone who lived in Tokyo for 4 years, this was the antithesis. Food and was ok, but not exceptional. Service was timely, but impersonal. Noise level was the new normal for the U.S. - intolerable and inconsiderate. Should have followed my first instincts and turned around at the front door.
   

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3. E

   Edgar

   Sacramento

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   The rolls were very small and not worth the $25 each.
   

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4. M

   Mark

   VIP

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Exceptional and friendly service on a busy Friday night
   

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5. L

   Luke

   San Francisco

   2 reviews

   2.0

   2 reviews

   Dined on February 16, 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   We had a reservation for 8 o’clock. We showed up at 8:13 they let us know that we were in their 15 minute grace period but We weren’t seated until like 845 and a lot of people who came after us were seated first, so they probably gave my table away, which is understandable but they should’ve just told me. They also got rid of the outdoor patio, which is really cool. They let us know that the sushi would take 45 minutes to come. It only took about 30 minutes. Other customers were complaining about the wait for sushi. The food was good as always
   

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6. d

   donaire

   San Francisco

   2 reviews

   2.0

   2 reviews

   Dined on February 15, 2025

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 1

   Even thought i picked sasa for our special valentines dinner because the place is normally very good, i have to say that i will never choose this place for a special event again ! Rude hosts at the door , late table seating , food was just okay .. I mean it seems like they were overbooked and didn’t know what to do then .. a hot mess ! That’s for sure
   

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7. M

   Mike

   Tahoe

   2 reviews

   2.0

   2 reviews

   Dined on February 15, 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   Service poor and likely due to lack of training and it was a busy evening. I can live with all of this, but I don't enjoy having the tip determined for me when presented with the bill for goods and services. It was listed as a "surcharge" of 22.00%. Of course I asked if this is also what is commonly known to be the gratuity, and the server acknowledged, yes. While the server presented me the mobile signature pad for credit card payment the first screen was prompting me to tip further! Sure, I could have rejected the "automatic gratuity/surcharge, but I'm not inclined to place front line staff on the spot in a hectic environment. But, I'm certainly not shy and I feel this is a poor reflection on ownership and acceptable management standards for how to treat patrons. I will not return
   

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8. C

   Carter

   San Francisco

   1 review

   2.0

   1 review

   Dined on February 15, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   The food here is usually exceptional but avoid any prefixed offerings.
   

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9. k

   kristen

   San Francisco

   1 review

   2.0

   1 review

   Dined on February 15, 2025

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 5

   it wasn’t enough food for valentine’s day dinner the server didn’t check on us frequently then gave us food with no silverware … i usual love this place but i like there main menu better and was hoping for black cod which is my favorite but unfortunately there wasn’t a option to order other food
   

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10. C

    Crosley

    VIP

    San Francisco

    1 review

    3.0

    1 review

    Dined on February 15, 2025

    1. Overall 3
    2. Food 5
    3. Service 2
    4. Ambience 4

    Typically, outstanding experiences. Unfortunately, the potions for the amount charged were too small. Courses took a while to arrive at the table. Will continue to visit, but likely won’t be doing exclusive course meals again.
    

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