Serratto

Review summary

1. H

   Haylee

   Portland

   5 reviews

   5.0

   5 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Serrato delivered a perfect evening with friends-elegant ambiance, exceptional service, and incredible food. The chille shrimp was divine and dessert the ideal finale. A truly unforgettable dining experience!
   

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2. K

   Kenda

   VIP

   Houston

   3 reviews

   3.0

   3 reviews

   Dined on December 17, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   First visit and not impressed. We were very hopeful this could become a neighborhood regular since our favorite restaurant, Mingo's two doors down burned down a few months ago. We decided to sit at the bar. The bartender/manager energy was totally stressed and difficult to watch him. We finally had menus literally slapped down in front of us. He didn't even ask if we wanted anything to drink, be it water or a glass of wine. After, waiting for over 15 minutes, we left. Thankfully, I decided to ask for the manager, and she escorted us to a table where we did receive excellent service. The food was unexceptional, but the atmosphere up front by the windows is very cozy. We are likely not to return, but if we do, we will not be sitting at the bar. They obviously need more help.
   

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3. R

   Rachel

   VIP

   Greater Boston

   1 review

   5.0

   1 review

   Dined on December 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nice experience - romantic, peaceful, appreciated the music and ambiance. Tables are nicely spaced to give privacy
   

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4. H

   Heather

   VIP

   Portland

   12 reviews

   5.0

   12 reviews

   Dined on December 12, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   It’s was great. Only complaint was my pasta was cold. Beautiful space and ambiance.
   

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5. J

   James

   Portland

   1 review

   4.0

   1 review

   Dined on December 8, 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   It was our first time at Serratto, and really love the upscale feel without the stuffiness. Very laid back atmosphere and the place is very clean. Made a reservation and the table was available right on arrival. Server was very attentive and service was great. We ordered appetizers, main dish, and dessert. The only issue we had was when the Halibut arrived it smelled fishy, it wasn’t strong but just slightly. I decided to taste the fish to see if it was coming from the fish or if it was coming from the scallops dish. The Halibut didn’t taste overly fishy, so I decided to eat and my wife had a bite when I was half way finished. She took a bite of a bottom piece that had the less lean part of the fish and she said it tasted fishy (in a sense that it wasn’t fresh). I said well I am half way done and the smell wasn’t as noticeable to me. So I finished it. Wife had the scallops and she liked them, daughter had the burger and she also enjoyed her meal. The Crème Brûlée was good. Overall the ambiance and food was good but I should have listened to the wife and not finished the fish. I did pay for it later with a stomachache, I just couldn’t get myself to say anything to the server since I had already finished half of it. Moral of the story is I should listen to my wife. We will return and try some of the other dishes.
   

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6. H

   Herbert

   San Francisco

   1 review

   5.0

   1 review

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Serratto’s is a go to place for us. The food is always good and reasonably priced, the servers are always friendly, pleasant and do a good job balancing efficiency and allowing us to enjoy ourselves and our friends. It can get a little noisy when it is a full house, sit by the windows and that helps. Certainly recommend it highly.
   

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7. M

   Max

   Columbus

   2 reviews

   5.0

   2 reviews

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome as always. Great food and service. Can’t wait to get back already
   

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8. T

   Trish

   VIP

   Portland

   32 reviews

   3.0

   32 reviews

   Dined on November 24, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   Love this place. Service was a little off this time and food was not as amazing as always. Not sure If it’s a staffing issue or something else. Appetizer never showed, vegetables were cold, had a hair in my daughters French fries, pasta was on the dry side and server, although we adore her; had too many tables and was difficult to chase down. Having said that. We frequently dine here and rarely have any complaints about food or service. We will definitely be back and will dismiss this experience as a “off night”
   

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9. SW

   SharonW

   Portland

   19 reviews

   5.0

   19 reviews

   Dined on November 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Wonderful food and service. It is a busy place and not quiet but still a great spot for a special occasion.
   

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10. A

    Amy

    Portland

    7 reviews

    2.0

    7 reviews

    Dined on November 10, 2024

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 3

    Mediocre food, sub-par service. Nothing about the food was offensive, but it wasn’t particularly delicious or memorable. Luckily it wasn’t exorbitantly priced. The service, however, was terrible. Long wait between being seated and having a drink order taken. Even longer wait before food order was taken. No one stopped back to see if we needed anything else after our food arrived. Server never asked if we wanted to order a second cocktail. Someone who wasn’t our server stopped by and asked me mid-bite if we wanted anything boxed up to go. (Literally half my entree was still on my plate.) Server rudely tossed check on the table without a word and walked away. We were a well-behaved party of three just trying to have a normal dinner out. Will not be back.
    

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