Shanghai Terrace

Shanghai Terrace reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. G

   Giuseppe VIP

   Chicago3 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The best hospitality in the city. Always attentive to details.
   

   Shanghai TerraceResponded 4 days ago

   Dear Giuseppe, Thank you for sharing your review of Shanghai Terrace. We are humbled to read your kind words, and we hope to welcome you back for another dining experience soon. Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage
   

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2. R

   Russell VIP

   Raleigh16 reviews

   5.0

   Dined on April 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The restaurant is a little hard to find in the hotel but well worth the effort. We and friends had a wonderful meal. What great service!!! Get the crispy shrimp and any of the dim sum. Take your time and enjoy. You will definitely want to come back.
   

   Shanghai TerraceResponded on April 8, 2025

   Dear Russell, Thank you for sharing your kind review of Shanghai Terrace. We are pleased that you and your friends enjoyed your meal. Thank you for your compliments of the service provided by our staff as well. We hope to welcome you back for another dining experience soon. Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage
   

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3. J

   Jon VIP

   Chicago9 reviews

   5.0

   Dined on April 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Perfect again. The Peking duck is delicious. I also enjoyed the stir fried bok choy. But the food highlight this time was the Kung Pao chicken (recommended by Max, on my previous visit). Service was excellent, this time by Paula (with occasional visit by Max as bonus). Hope to return to Chicago soon with my wife so that she can experience the perfection.
   

   Shanghai TerraceResponded on April 4, 2025

   Dear Jon, I'm happy to hear you found a new favorite, the Kung Pao chicken, to add to your other favorite dishes. I'll share your service compliments with Paula and Max. We look forward to welcoming you and your wife to Shanghai Terrace soon. Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage
   

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4. M

   Marcelo

   Chicago2 reviews

   5.0

   Dined on March 31, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent as usual !!! Amazing food and great service !
   

   Shanghai TerraceResponded on April 1, 2025

   Dear Marcelo, Thank you for sharing your kind review. We are delighted that you have enjoyed your dining experiences at Shanghai Terrace, including the food and service. We hope to welcome you back for another meal soon! Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage
   

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5. A

   Angela VIP

   Greater Boston34 reviews

   3.0

   Dined on March 26, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Food was flavorful although didn't come out steaming hot, as all Chinese food should be served. Peking duck was authentic and the stir-fried green beans were lovely with garlic. Service was friendly but a little overbearing (insisted on serving food on my plate rather than allowing me to eat at my own pace). Otherwise, the menu was a bit limited. Would I return? Not likely, there are many other choices on Chicago to try!
   

   Shanghai TerraceResponded on March 28, 2025

   Dear Angela, Thank you for taking the time to share your review. I am disappointed to read about the temperature of the food and your concerns with the service. I am pleased to read, however, that you enjoyed the Peking duck and green beans. Should you be open to it, I would love to speak with you directly about your experience, as we are always striving to improve for our guests. I will send you my contact information in a direct message. Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage
   

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6. S

   Sandra VIP

   Chicago136 reviews

   5.0

   Dined on March 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Impeccable service! Amazing ambiance! Excellent food! Brian assisted us and made my birthday memorable!
   

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7. d

   daniel

   Chicago1 review

   5.0

   Dined on March 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent! Especially the service and hospitality. So many places lack this since 2020. So grateful!
   

   Shanghai TerraceResponded on March 27, 2025

   Dear Daniel, Thank you for sharing your kind review of Shanghai Terrace. We are pleased to read that you enjoyed the service provided by our staff, and we hope to welcome you back for another dining experience soon. Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage
   

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8. J

   Jon VIP

   Chicago9 reviews

   5.0

   Dined on March 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was near - perfect. Max was perfect in service.
   

   Shanghai TerraceResponded on March 20, 2025

   Dear Jon, Thank you for sharing your kind review of Shanghai Terrace, including your compliment of the service provided by Max. We are pleased that you enjoyed the cuisine and your experience, and we hope to welcome you back again soon. Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage
   

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9. C

   Cleo VIP

   Chicago50 reviews

   5.0

   Dined on March 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our duck dinner was amazing. In addition, we had the spicy beef potstickers and Szechuan green beans. Everything was delicious. For a special occasion, I’d definitely go back.
   

   Shanghai TerraceResponded on March 20, 2025

   Dear Cleo, We are delighted to read that you enjoyed your dining experience and the cuisine. Thank you for sharing your review. We look forward to welcoming you back for another meal soon. Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage
   

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10. C

    Christine

    London1 review

    5.0

    Dined on March 17, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Wonderful service and the food was delicious. I had reserved with OpenTable and mentioned the occasion as an anniversary and a nice dessert surprise was presented at the end of the meal--such a nice touch!
    

    Shanghai TerraceResponded on March 19, 2025

    Dear Christine, Happy anniversary! Thank you for choosing to celebrate at Shanghai Terrace, and for sharing your kind review. We are delighted that you enjoyed your dining experience, and we hope to welcome you back soon. Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage
    

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