Shanghai Terrace

Review summary

1. M

   Mandy

   VIP

   Chicago

   25 reviews

   5.0

   25 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food! Great service (our server was Max and he was phenomenal) great ambiance! I have no bad things to say about this place! Will definitely be back! (PS if offered the Chili Oil … say yes and USE it! It’s delicious!)
   

   Shanghai TerraceResponded today

   Dear Mandy, Thank you for your wonderful review of Shanghai Terrace, including your praise of your server, Max. We are delighted to read that you enjoyed the food, service, and ambiance. We look forward to welcoming you back for another dining experience soon! Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage
   

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2. L

   Luis

   Chicago

   4 reviews

   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding service and delicious food! Would highly recommend and will definitely come back!
   

   Shanghai TerraceResponded today

   Dear Luis, Thank you for your kind recommendation of Shanghai Terrace! We are pleased that you enjoyed the service and food, and we look forward to welcoming you back again in the future. Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage
   

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3. P

   Paula

   VIP

   San Francisco

   5 reviews

   5.0

   5 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Shanghai Terrace is absolutely wonderful. It is eloquent… the service is professional yet friendly… They accommodate your needs..(like the lovely red shawls they gave us because it was a little drafty…or the fresh napkin that appeared instantly when my initial napkin had slipped off my lap… I didn’t even know) Max… our lead server/waiter is beyond description….He provided excellent menu recommendations and made sure that the timing of our meal service supported our theater commitment.. The duck and everything we ate was EXCELLENT…. I rarely write reviews… and I could go on but I had to write this one…ENJOY!!!!
   

   Shanghai TerraceResponded today

   Dear Paula, Thank you for sharing such a kind review of Shanghai Terrace! We are delighted that you enjoyed your dining experience, from the service to the cuisine. It is wonderful to read that Max provided a memorable dining experience for you, too. We will certainly share this with our team. We hope to welcome you back again soon. Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage
   

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4. C

   Craig

   Las Vegas

   36 reviews

   5.0

   36 reviews

   Dined on December 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was our 2nd time at Shanghai Terrace and it was as good as the first time. The service is impeccable and the food was perfect. We ordered the tasting menu and everything was phenomenal. We will definitely be back.
   

   Shanghai TerraceResponded 3 days ago

   Dear Craig, Thank you for sharing your wonderful review of Shanghai Terrace, and for dining here for a second time. We are delighted that you enjoyed the tasting menu. We look forward to welcoming you back again in the future. Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage
   

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5. D

   Deborah

   VIP

   Chicago

   5 reviews

   5.0

   5 reviews

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of Chicago's best! Excellent food and service!
   

   Shanghai TerraceResponded on December 19, 2024

   Dear Deborah, Thank you for your wonderful review of Shanghai Terrace! We are delighted to read that you enjoyed the food and service provided by our staff, and we hope to welcome you back again soon. Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage
   

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6. T

   Timothy

   VIP

   Hawaii

   14 reviews

   5.0

   14 reviews

   Dined on December 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great staff and a great place to have dinner! Happy holidays!
   

   Shanghai TerraceResponded on December 19, 2024

   Dear Timothy, Thank you for sharing your review of Shanghai Terrace, including your compliments of our staff! We hope to welcome you back for another dining experience soon. Happy holidays to you too. Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage
   

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7. S

   Steven

   VIP

   Milwaukee

   56 reviews

   4.0

   56 reviews

   Dined on December 13, 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   On our second visit to Shanghai Terrace dim sum was excellent as were the fried scallops. Same with strawberry cake dessert. Kung Poa chicken not so much with the meat overcooked. Mild seasoning does not need to be tasteless. Service was outstanding. The space continues to be beautiful.
   

   Shanghai TerraceResponded on December 19, 2024

   Dear Steven, Thank you for taking the time to share your review of Shanghai Terrace. We appreciate your feedback regarding the cuisine, and we will share this with our team. Thank you for your compliments of the service provided by our staff, too. We hope to welcome you back for another dining experience soon. Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage
   

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8. G

   Gary

   Atlanta Metro

   20 reviews

   3.0

   20 reviews

   Dined on December 12, 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 5

   Fourth time here. Felt rushed and felt like we were not appreciated because we did not order drinks or wine. I eventually had a drink but our rapid fire meal was already in progress. Couple at next table was drinking wine and was allowed to slow roll their dining experience. Food is good and prices are steep but that is expected given location in a five star hotel. I’m just not sure if I’d return again. Chicago had a great many good places to dine.
   

   Shanghai TerraceResponded on December 16, 2024

   Dear Gary, I am sorry to read about your recent dining experience at Shanghai Terrace. Please accept my sincere apologies if you felt rushed during your meal. This is certainly not up to our standards. I would love to speak with you directly, should you be open to it, as we are always striving to improve for our guests. I will send you my contact information in a direct message. Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage
   

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9. G

   Gloria

   VIP

   Milwaukee

   53 reviews

   4.0

   53 reviews

   Dined on December 9, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Service was excellent! Enjoyed the food, as well.
   

   Shanghai TerraceResponded on December 12, 2024

   Dear Gloria, We are pleased to read that you enjoyed the service and the food at Shanghai Terrace. Thank you for sharing your review! We hope to welcome you back for another meal soon. Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage
   

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10. A

    Annessa

    VIP

    Chicago

    11 reviews

    4.0

    11 reviews

    Dined on December 8, 2024

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 5

    Our waiter was wonderful! However I needed to change the reservation from 4 to 6. No one ever answered the phone. I left a message with the hotel and still no response. I went to the Pennisula 4 days before our reservation and the male host seemed annoyed with my request. He tried to put me upstairs and only moved us to the restaurant when I said we may cancel. When we showed up they weren’t ready for us and yet we had the first hour reservation and the restaurant wasn’t full. The experience and food were lovely but the front of the house service was not impressive!
    

    Shanghai TerraceResponded on December 12, 2024

    Dear Annessa, Thank you for taking the time to share your review. Please accept my sincere apologies for any lapse in service that you experienced, as this is certainly not up to our standards. I would love to speak with you directly about your experience, as we are always striving to improve for our guests. I will send you my contact information in a direct message. I look forward to hearing from you. Warm regards, Andrea Azara Executive Assistant Manager, Food & Beverage
    

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