Spoonbar - h2hotel

Review summary

1. B

   Barbara

   VIP

   San Francisco

   8 reviews

   5.0

   8 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   BEST KEPT SECRET IN HEALDSBURG😋 DELICIOUS WED NIGHT FRIED CHICKEN, SALAD, BROCCOLINI & BISCUIT ALL FOR $29‼️ ATTENTIVE SERVICE BY OSCAR‼️ Cool music playlist for an ENJOYABLE EXPERIENCE 🙏 BVW
   

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2. L

   Lynette

   San Francisco

   2 reviews

   1.0

   2 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   What a disaster! Where do I start? Atmosphere? Freezing. Outside temperature in the low 40’s. Not much warmer inside. Four people of our party of five never removed their coats. I didn’t wear one thinking I wouldn’t need it. Wrong. Most of the diners in the room looked like they would be comfortable in a ski lodge, having just come in from the slopes, still in their cold weather gear. Chef Mateo is doing pop-ups on Sundays this month at Spoonbar. His food is usually spectacular. The wild mushroom soup was probably the best dish served. Actually the highlight of the meal. The service was abysmal. The only word for it. We were there at least 30 minutes before a server asked if we’d been helped. We said no. No one has talked to us We gave him our drink order AND our dinner order at the same time. The drinks took another 10 minutes to arrive and then they delivered 4 out of 5. We had to actually find someone and ask for the 5th drink. Then another 10 minutes and we’re asked if we’ve had our first course. There were no empty, used dishes on the table. The question was rhetorical. At this point I went to Chef Mateo and complained about the lack of service. He said he’d take care of it. The soups arrived quickly but we had to Ask for spoons 😳. The entrees arrived after the soup bowls were cleared. Chef checked in with us, inquiring about the food. No one on the service staff ever checked in with us. Never asked if we’d like another drink or if we needed anything. Two empty cocktail glasses sat on the table the entire time. After we finished I told Chef how terrible the service was. That it was totally unacceptable. The management took off the two least expensive entrees and comp’ed the desserts, that we had declined. They sent three to be shared anyway… We love Chef Mateo and his food but the service and the frigid room left us cold. The entire meal and the drinks should have been complimentary. It would have made for a much better feeling and review.
   

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3. R

   Russ

   San Francisco

   11 reviews

   2.0

   11 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   Cold in the winter. Pop up chef’s food was awful.
   

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4. S

   Steve

   San Francisco

   106 reviews

   4.0

   106 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   We were drawn in by the Mateo pop-up and family in town for the weekend. We miss Mateo's old restaurant.
   

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5. M

   Michelec

   VIP

   San Francisco

   9 reviews

   5.0

   9 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   A go to for date night. We enjoy the frequently updated menu, value and service is always excellent.
   

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6. R

   Rachel Droesch

   VIP

   San Francisco

   3 reviews

   5.0

   3 reviews

   Dined on January 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We both had a lovely dining experience on a Tues. Jordan our server was very nice and attentive. The new menu by Chef Wyatt was good. We each got an starter, The beet salad and the Crab Croquette were super flavorful and our mains were great. The Smoked pork loin was really good. It was pretty slow but we are early diners, so we could hold a conversation and then it started to pick up as we left.
   

   Spoonbar - h2hotelResponded 2 days ago

   Thanks for the positive feedback, Rachel! Love to hear about the positive experiences!
   

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7. J

   Jonathan

   San Francisco

   11 reviews

   5.0

   11 reviews

   Dined on January 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was really nice to see the Salmon back on the menu…The preparation was great!
   

   Spoonbar - h2hotelResponded 2 days ago

   Always stoked to hear about the positive experiences we provide, Jonathan! Thank You!
   

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8. I

   Ian

   New York City

   16 reviews

   5.0

   16 reviews

   Dined on January 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   New Years Eve menu with wine pairings. Food and wine were excellent. Service was very good. Overall a special experience
   

   Spoonbar - h2hotelResponded on January 4, 2025

   Glad to hear our NYE experience was a success! We are very happy to have helped make your night special, Ian!
   

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9. G

   Gayle

   San Francisco

   4 reviews

   5.0

   4 reviews

   Dined on January 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great New Year’s Eve dinner at Spoonbar! Delicious dinner, and though it was five courses, they were a nice size, beautifully prepared, and you could enjoy them, without feeling too full. nice wines, and good music. Highly recommend.
   

   Spoonbar - h2hotelResponded on January 4, 2025

   Thank you joining us that night, Gayle! We are very excited to see how much you and others enjoyed the experience. We hope to be able to do more stuff like this in the future.
   

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10. K

    Karen

    San Francisco

    1 review

    2.0

    1 review

    Dined on December 26, 2024

    1. Overall 2
    2. Food 1
    3. Service 4
    4. Ambience 3

    The service was attentive and good, and you could tell the waiters were embarrassed at the lack and quality of the food. I’m grateful for servers that work on holidays so our family can enjoy time out together. We’re a fun lively group and add pizzazz to any space, but they did not have any table decorations or candles, or festive napkins—nada. Just one lone undecorated tree (albeit flocked) next to the buffet. Cocktails and mocktails were good, and the servers were great on refilling water glasses and removing plates and bringing new cutlery. It was pretty pathetic and sad for a Christmas dinner at $95 per person. The nine of us sat at 7:30 pm but the main course food was very disappointing. They ran out of the salmon and the meat at the carving station. The prime rib left was well done, stringy and tough. The horseradish sauce was sour (rancid?)—disappointing because usually that’s a big help for inferior prime rib. The triple cheese mac & cheese was gummy and flavorless. The bolognese pasta dish looked like it had been cooked and sitting from last Christmas. The roasted brussel sprouts were burnt and there was another pan of brussel sprouts that were steamed with no seasoning. They were supposed to have broccolini but alas. The roasted baby potatoes were not pretty (add parsley!) but were tasty. Ciabatta bread was dry/stale and cold with no flavor. Olive oil and balsamic dipping saucers would have helped. Two good points—the salads were tasty and plentiful: beet salad, Caesar salad and a green shaved vegetable salad (good vinaigrette dressing) and the charcuterie board was nice (but no crackers or breads) Then dessert—well, there were a handful of cookies left that tasted like chocolate animal crackers and little pumpkin pie tarts that tasted like the stuff straight from a can. Alas, everything else was gone. So like the movie “The Santa Claus” where everything is gone off the holiday menu… “white milk is fine”. :-(
    

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