Steak & Lobster Warren Street

Review summary

1. P

   Poonam

   London

   2 reviews

   5.0

   2 reviews

   Dined on November 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had surf and turf steak and lobster and key lime pie for dessert, they were delicious. Everything was amazing - service, waiters, and the ambience.
   

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2. N

   Nelum

   London

   1 review

   5.0

   1 review

   Dined on November 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I enjoyed my visit to Radisson Blu Steak and Lobster Euston Square. The service was terrific! The flavours were perfectly balanced, and I highly recommend this place. Finding a place to enjoy a meal and get some work done is excellent. I'll be back.
   

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3. Y

   Yashi

   London

   1 review

   5.0

   1 review

   Dined on November 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I visited with my husband today to celebrate his birthday.We ordered surf and turf. The combination of flavors in this steak and lobster dish was fantastic! The lobster was fresh, while the steak was rich and flavorful. Absolutely a delightful surf and turf experience." Also, the service and staff was kind and attentive . Special request was made from our side and the staff delivered amazingly. Will definitely recommend if you want to enjoy and celebrate a special occasion like we did this is the perfect place. Overall. I really enjoyed everything from the service to the food. Will be coming back again.
   

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4. M

   Meet

   London

   1 review

   5.0

   1 review

   Dined on November 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an amazing surf and turf meal at the restaurant. The food was top-notch, especially the flavorful beef tacos starter. The restaurant was spotless, and the staff were attentive and friendly, with Rana going above and beyond to ensure we had a great experience. Highly recommend dining here
   

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5. J

   Janet

   London

   1 review

   3.0

   1 review

   Dined on November 6, 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   Food was very nice, but expensive. Felt could have offered some veg with dishes. Cocktails very good. Staff polite. Nice surroundings
   

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6. E

   Emma

   Hertfordshire

   1 review

   2.0

   1 review

   Dined on October 31, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   Utterly disappointed from start to finish, monotoned welcome with no reference to booking notes of a birthday booking. Ambience? Non existent, service slow, non personable and lacking what was experience and warmth. Food basic level, paid over £200 for what could only be described as a £50 maximum meal.Please review other places to eat before booking here especially for an occasion.
   

   Steak & Lobster Warren StreetResponded on November 7, 2024

   Dear Emma, Thank you for taking the time to share your feedback from your visit to Steak & Lobster Warren Street Please accept my sincere apologies for the shortfalls you encountered, as you have mentioned. We will discuss all your feedback with the Management Teams and will agree on specific actions to avoid similar issues occurring in the future. It is always a pleasure to have you as our guest, and on behalf of all the ambassadors at Steak & Lobster Warren Street, I look forward to welcoming you back. We would be very happy if you would consider giving us a second chance in the future. Sincerely, Rana Maqbool Steak & Lobster Warren Street
   

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7. S

   Sarah

   Cambridge

   2 reviews

   2.0

   2 reviews

   Dined on October 25, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Booked for a pre-theatre dinner, we anticipated a quiet setting but were surprised to find the restaurant nearly empty, lacking atmosphere. Unfortunately, the service was inattentive; we had to locate someone just to ask for condiments. While my partner appreciated his steak, it was not rested properly, resulting in an overly bloody plate. I opted for steak and lobster, but the flavors didn’t impress. Overall, not a terrible experience, but not one I’d return for.
   

   Steak & Lobster Warren StreetResponded on October 30, 2024

   Dear Sarah, We regret to hear that your dining experience at our restaurant did not meet your expectations. Your feedback is instrumental in our quest to continually refine our service and we are sorry to learn that you found the service inattentive. On a more positive note, we're pleased that your partner enjoyed his steak, though we acknowledge your comments regarding its preparation. As for the steak and lobster dish, we're sorry that it did not hit the right notes for you. We endeavour to create a memorable experience for all our guests and your feedback will be a key part of our ongoing efforts to improve our services. We hope that you will give us another chance to turn your experience around on your next visit to London. Warm Regards, Kush Madan Hotel Operations Manager
   

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8. S

   Stephen

   London

   1 review

   2.0

   1 review

   Dined on October 19, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   Unlike the pictures on Open Table which show a restaurant on Warren Street and give that address this is actually a hotel restaurant with all the ambience of one. I ordered the T bone steak - it came cold and had no seasoning at all. It was incredibly bland. My sons had surf and turf with the lobster being little bigger than a prawn. The service was very slow, they were nice enough but clearly had very little knowledge. It took a lot of time to explain my daughter wanted to switch the fries that came with the meal for parmesan fries. One of the dishes which we were looking forwards to was the lobster macaroni cheese. When it came it was watery and flavourless. I rarely do reviews but really do think this is massively overpriced and not what it appears to be online. The bill was just under £500 for six people. Most of us were drinking soft drinks so that included only 2 glasses of wine. The money could be so much better spent elsewhere. Really very underwhelming.
   

   Steak & Lobster Warren StreetResponded on October 30, 2024

   Dear Guest, Your feedback is of great importance to us as it helps us improve our services. We're sorry to hear that your dining experience at our restaurant did not meet your expectations. It's disappointing that you found the dishes to lack flavour and that our service was not up to the standard we strive for. We take pride in offering our guests delicious meals in a comfortable setting, and it's unfortunate that we have fallen short in this instance. We do understand your frustration regarding the price and lack of value for money, and we'll strive to better meet our guests' expectations in the future. We hope that despite the shortcomings, we will have the opportunity to welcome you again at the Radisson Blu Steak and Lobster. Warm Regards, Kush Madan Hotel Operations Manager
   

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9. D

   Darren

   London

   3 reviews

   3.0

   3 reviews

   Dined on October 19, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Lovely location and decor ,clean facilities and high spec .the prices were competitive for central London .the food itself was very average and I’m pleased I never went for a higher priced meal off the menu . Having been there we wouldn’t feel the need to return .
   

   Steak & Lobster Warren StreetResponded on October 30, 2024

   Dear Guest, It's heartening to hear that you appreciated our location, decor, and clean facilities at Radisson Blu, Steak and Lobster. We pride ourselves on delivering top-notch quality and services, so it's delightful to learn that you found our prices to be competitive for the area. However, your comments regarding the food have been noted. Our aim is to provide a dining experience that is as memorable as the rest of your stay. Your feedback gives us valuable insights to strive for improvement. While we're sorry to hear you may not feel the need to return, we hope you will reconsider. We would genuinely value another opportunity to provide you with an exceptional experience. Warm Regards Kush Madan Hotel Operations Manager
   

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10. t

    tahmina

    London

    1 review

    5.0

    1 review

    Dined on October 8, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Amazing customer service, greeted and seated straight away. Fast food service and attention to detail. The food was amazing, ribeye steak was delicious. They made my husbands birthday very special. Great experience
    

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    Steak & Lobster Warren StreetResponded on October 14, 2024

    Dear Tahmina, We're delighted to hear that you had such a wonderful experience celebrating your husband's birthday at our hotel. Your positive comments about our attentive customer service and the quality of our food, especially the ribeye steak, are truly appreciated. Providing a memorable experience for our guests is at the heart of what we do, and it's wonderful to know that we were able to contribute to your special occasion. Your feedback serves as a great testament to our dedication and commitment. We look forward to welcoming you back on your next visit. Warm Regards, Kush Madan Hotel Operations Manager
    

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