The Charcoal Room - Santa Fe Station Hotel & Casino

Review summary

1. E

   Emily

   Las Vegas

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always great food and service - and don't forget to ask for food specials of the day! Definitely a place were you can spend time connecting or reconnecting with friends!
   

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2. D

   Diane

   Las Vegas

   11 reviews

   5.0

   11 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had another superb meal at the Charcoal Room.  The employees were all very friendly and knowledgeable and helped to ensure we had a wonderful meal. Justin was our main waiter and it was a pleasure to meet him, as he worked with us to ensure our meal was everything we hoped it could be and more. 
   

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3. S

   Staice

   Las Vegas

   31 reviews

   vip
   2.0

   31 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 5

   We had reservations at 5:00 pm. Not too busy as they just opened. But I felt our waiter for forgot about us. We came in to celebrate two birthdays which no one recognized. Not the waiter until the end he said here is your free dessert. My husband ordered the bone-in ribeye medium well. No charcoal at all and he felt they placed a glaze on it. Was not good. The calamari is horrible. It’s long and just gross. Miss the circle calamari. The waiter agreed and said most customers are disappointed with the calamari. Ordered two shrimp cocktails and no cocktail sauce was given. Everytime we needed something. It took to long to get anything. Such as cocktail sauce. Use to be the best place and a disappointment for our birthday
   

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4. D

   Donna

   Las Vegas

   16 reviews

   5.0

   16 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   The food was excellent, as always. I had a Gem salad, which was beautifully plated, and a side of scallops, as I didn't like the puree and vegetables that came with scallops as an entree. My husband was completely satisfied with his steak. Our server was knowledgeable and helpful; available without hovering. Our table was next to the bar area, and I will request somewhere else next time we visit, as the noise level made it difficult for us to have a conversation.
   

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5. M

   Mike

   Chicago

   26 reviews

   vip
   4.0

   26 reviews

   Dined on November 30, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   The Oysters Rockefeller were luke warm could not even finish them, when I let them know I was told “ We’ll let the chef know” and that was it. Took a while to get our food , no one bothered to clear the appetizer plates until the main course came. We all ordered steaks and the server brought us steak knife’s when we were pretty much done eating ( using our butter knife’s). Also brought the toppings for the sweet potatoe when we almost finished eating it. On a good note, the steaks for cooked perfectly, the creamed spinach was pipping hot ( because I requested it that way). The dining experience at the Palace Station charcoal room was much better than this one so I am not sure we will return. Sorry just being honest.
   

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6. B

   Becca

   Las Vegas

   2 reviews

   5.0

   2 reviews

   Dined on November 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was a great experience overall. Flavors of the food was phenomenal. The calamari was a little spicy and could do with less pepper flakes on it since there’s already sliced peppers and a spicy sauce, but it was good. The scallops and steak were phenomenal. Price steep for a small Caesar salad and the scallops were also pricey.. $6+ per scallop is a bit excessive in my opinion.
   

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7. L

   Lynne

   Phoenix

   49 reviews

   vip
   5.0

   49 reviews

   Dined on November 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had eaten in the Charcoal Room years ago and remembered it well. The food quality was far beyond our expectations though. The cinammon raisin bread in the basket was so good, I would want to purchase a loaf to take home. The steak was done perfectly & the garlic cilantro sauce was fabulous. We ordered the gorgonzola fondue as a side so we could share it, and I think it would be better right on the steak as they recommend. It congealed pretty quickly, and I didn't care for it, but my husband really liked it. The chopped salad was delicious and big enough to share. The drink were also really good (margarita, espresso martini & keoni coffee drink tried at our table). We were there on Thanksgiving, and the service was so friendly. We joyfully left a very good tip, as it was well deserved. The only thing we didn't care for in a nice and expensive steakhouse such as this was the number of televisions in the space. They really detracted from the ambiance in our opinion. We remembered the restaurant having a more cozy feeling, and that was not the case this time. However, the quality of the food & service more than made up for this. We will be back.
   

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8. M

   Melissa

   Las Vegas

   45 reviews

   4.0

   45 reviews

   Dined on November 29, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Service perhaps was spread too thin based on how many patrons arrived for Thanksgiving dinner? Not sure, but we did not have enough attention to meet our expectations for a casino steakhouse. Bus and delivery staff were fantastic, but the waiter never checked on us after the steaks were served. He had to be summoned to our table for drink service and other needs. He seemed put out. Food was excellent. Highly recommend the specialty cocktails! Winter's Ballad rif on an old fashioned was marvelous.
   

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9. W

   Will

   Las Vegas

   3 reviews

   5.0

   3 reviews

   Dined on November 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Very good and helpful server (Craig). Surprisingly good Thanksgiving dinner. Best calamari I’ve had anywhere.
   

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10. B

    Brian

    San Diego

    6 reviews

    5.0

    6 reviews

    Dined on November 29, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The food was very good. The waiter very good. Experience was very nice and my wife will definitely go back there.
    

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