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Our server gave spotty service based on what we saw around us. However, the food was outstanding. There was a nice casual vibe but nothing tacky. Overall we were happy and would return again.","rating":{"food":5,"service":3,"ambience":4,"value":5,"noise":"QUIET","overall":4,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":4,"nickname":"Derek","metro":{"metroId":215,"displayName":"Caribbean","__typename":"Metro"},"initials":"D","isVip":null,"isLoggedInUser":false,"profileColor":"PLUM","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2025-05-13T11:43:12Z","dinedDateTime":"2025-05-11T14:15:00-04:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-48259-2109921578-110073233391","text":"Not our typical experience. Had a reservation but had to wait 15 for a table —not a huge deal but then it took 45 minutes for our food. Waitress never checked on us after bringing drinks. When I asked about our appetizer she told us the kitchen was all backed up. We should have been told that to begin with. It was Mother’s Day but still, the kitchen should have been prepared. I almost wonder if she forgot to put on the appetizer order as everything came out at the same time. She also forgot my dessert. If you don’t have a great memory, wrote it down. My burger was overcooked as was my son’s crab Benedict. The coffee was good and so were the desserts. And the calamari when it finally came out was excellent. It was a$200 bill before tip and we expected more. Probably would not back.","rating":{"food":3,"service":3,"ambience":4,"value":3,"noise":"QUIET","overall":4,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":12,"nickname":"Clyde","metro":{"metroId":92,"displayName":"Richmond","__typename":"Metro"},"initials":"C","isVip":null,"isLoggedInUser":false,"profileColor":"PLUM","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2025-05-11T21:56:49Z","dinedDateTime":"2025-05-11T14:15:00-04:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-48259-2109922173-190014402129","text":"The crab dip appetizer is a must. That’s very good.\n\nThe entrees is just ok for me. My family said the same thing. We’ve tasted better. The portion size for the tuna and rockfish was incredibly small for the prize I thought. The ambiance and the service though is great.\nThen we ordered key lime pie with no key lime in it 😂. It’s just sweet.\n\nI got 16oz ribeye steak with shrimp, mom got the tuna and hubby got the rockfish. I was thinking if I got the crabcake or the lobster tail if it’s any better.\n\nThey were serving brunch menu as well and everyone else are ordering those. We ordered main entrees.","rating":{"food":3,"service":4,"ambience":4,"value":2,"noise":"MODERATE","overall":3,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":4,"nickname":"gerimel","metro":{"metroId":9,"displayName":"Washington, D.C. Area","__typename":"Metro"},"initials":"g","isVip":null,"isLoggedInUser":false,"profileColor":"ICECREAM","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2025-05-12T02:16:30Z","dinedDateTime":"2025-05-11T10:45:00-04:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[{"photoId":"77575298","type":null,"photoMetaData":{"title":null,"source":"Diner","creator":"OpenTable","timestamp":"2025-05-12T02:16:38Z","photoBySize":{"small":{"url":"https://resizer.otstatic.com/v2/photos/small/1/77575298.jpg","__typename":"Photo"},"medium":{"url":"https://resizer.otstatic.com/v2/photos/medium/1/77575298.jpg","__typename":"Photo"},"xlarge":{"url":"https://resizer.otstatic.com/v2/photos/xlarge/1/77575298.jpg","__typename":"Photo"},"wideMedium":{"url":"https://resizer.otstatic.com/v2/photos/wide-medium/1/77575298.jpg","__typename":"Photo"},"wideLarge":{"url":"https://resizer.otstatic.com/v2/photos/wide-large/1/77575298.jpg","__typename":"Photo"},"__typename":"PhotoSizes"},"__typename":"PhotoMetadata"},"caption":"16 oz ribeye steak lower left, ahi tuna right and rockfish on top","showCaption":true,"__typename":"ReviewPhoto"}],"__typename":"ReviewSearchResult"},{"reviewId":"OT-48259-2109921840-190052989649","text":"Everything was great. This was my first time and will be back again!","rating":{"food":5,"service":5,"ambience":5,"value":5,"noise":"QUIET","overall":5,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":1,"nickname":"Emily","metro":{"metroId":92,"displayName":"Richmond","__typename":"Metro"},"initials":"E","isVip":null,"isLoggedInUser":false,"profileColor":"ICECREAM","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2025-05-11T11:33:26Z","dinedDateTime":"2025-05-10T18:30:00-04:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-48259-2109922101-120097813632","text":"Oysters Rockefeller was amazing! We want to go back to sample some other things.","rating":{"food":5,"service":5,"ambience":5,"value":5,"noise":"QUIET","overall":5,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":11,"nickname":"Wendy","metro":{"metroId":92,"displayName":"Richmond","__typename":"Metro"},"initials":"W","isVip":null,"isLoggedInUser":false,"profileColor":"MUSTARD","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2025-05-09T23:50:34Z","dinedDateTime":"2025-05-09T16:15:00-04:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-48259-2109922143-150055209665","text":"Excellent post grad celebration! Great food and service","rating":{"food":5,"service":5,"ambience":5,"value":5,"noise":"DO_NOT_RECALL","overall":5,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":4,"nickname":"Dawn","metro":{"metroId":74,"displayName":"Toronto","__typename":"Metro"},"initials":"D","isVip":null,"isLoggedInUser":false,"profileColor":"ICECREAM","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2025-05-09T22:10:06Z","dinedDateTime":"2025-05-09T13:00:00-04:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-48259-2109921806-180066229968","text":"The food was delicious and the service was excellent.","rating":{"food":5,"service":5,"ambience":4,"value":4,"noise":"ENERGETIC","overall":5,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":8,"nickname":"Marcia","metro":{"metroId":92,"displayName":"Richmond","__typename":"Metro"},"initials":"M","isVip":true,"isLoggedInUser":false,"profileColor":"MUSTARD","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2025-05-03T11:22:24Z","dinedDateTime":"2025-05-02T17:45:00-04:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-48259-2109921651-170073846707","text":"Great setting, service and food for a business dinner with first time RVA visitors.","rating":{"food":5,"service":5,"ambience":5,"value":5,"noise":"ENERGETIC","overall":5,"__typename":"ReviewRating"},"user":{"numOfApprovedReviews":1,"nickname":"Nick","metro":{"metroId":92,"displayName":"Richmond","__typename":"Metro"},"initials":"N","isVip":null,"isLoggedInUser":false,"profileColor":"PLUM","profilePhoto":{"photoBySize":null,"__typename":"PublicDinerProfilePhoto"},"__typename":"ReviewUser"},"helpfulness":{"up":0,"down":0,"score":0,"__typename":"ReviewHelpfulness"},"publicRestaurantReply":null,"submittedDateTime":"2025-05-11T11:28:06Z","dinedDateTime":"2025-05-01T18:30:00-04:00","type":"OPENTABLEVERIFIED","fromPreviousConcept":false,"highlight":null,"photos":[],"__typename":"ReviewSearchResult"},{"reviewId":"OT-48259-2109919224-150015777745","text":"The restaurant was quite busy, but the service was excellent. 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Located in downtown Richmond's historic Shockoe Slip, The Hard Shell Restaurant is known to locals as one of the best seafood restaurants in town. With a new fresh look; The Hard Shell features sleek booths, lots of light and a vibrant city feel. The Hard Shell has Richmond's widest variety of fresh and local seafood. Menu items include signatures such as filet and lobster, shrimp and scallops, lump crab cakes. Patio requests honored when possible but tables are first come, first served. Happy hour is available at the bar and on the patio and is first come, first served. Private dining & reservations are available. Dress is casual.
Additional information
Dining style
Casual Elegant
Price
$31 to $50
Cuisines
Seafood, Steak
Hours of operation
Brunch
Sun 10:30 am–4:00 pm
Lunch
Mon–Fri 11:30 am–4:00 pm
Happy Hour
Daily 3:00 pm–6:00 pm
Dinner
Mon–Thu, Sun 4:00 pm–9:00 pm
Fri, Sat 4:00 pm–10:00 pm
The private dining room accommodates parties up to 50 guests. The Hard Shell offers custom menus and bar packages to suit every event. The private dining room is the perfect place for dinner programs, wedding functions or celebrations.
half rack of ribs, 1 cluster of dungeness crab, french fries, slaw
What 1,827 people are saying
The Hard Shell - Downtown reviews from people who’ve dined at this restaurant. Based on recent rating.
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
4.7
4.7 based on recent ratings
4.6Food
4.7Service
4.7Ambience
4.5Value
Noise • Moderate
Loved For
Virginia
Seafood
Richmond
Healthy
Review summary
AI-generated from verified diner reviews
The Hard Shell - Downtown offers a delightful seafood experience with a cozy atmosphere and exceptional service. Highlights include the "oysters Rockefeller" and "she crab soup," which are highly recommended. While some dishes have mixed reviews, the "ambiance and service" consistently impress guests. Frequent visitors appreciate the attentive staff and diverse menu offerings.
1,827 Reviews
G
Georgia VIP
Richmond13 reviews
5.0
Dined 5 days ago
Overall 5
Food 5
Service 5
Ambience 5
There were 4 of us and a baby, and the service couldn't have been better. even though we had been here before, we felt that the food presentation was exceptional. The oysters were the freshest, and the entrees were all very good.
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D
Derek
Caribbean4 reviews
4.0
Dined on May 11, 2025
Overall 4
Food 5
Service 3
Ambience 4
This restaurant was worth it. We were all from out of town so this restaurant was selected based on the reviews seen online. Our server gave spotty service based on what we saw around us. However, the food was outstanding. There was a nice casual vibe but nothing tacky. Overall we were happy and would return again.
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C
Clyde
Richmond12 reviews
4.0
Dined on May 11, 2025
Overall 4
Food 3
Service 3
Ambience 4
Not our typical experience. Had a reservation but had to wait 15 for a table —not a huge deal but then it took 45 minutes for our food. Waitress never checked on us after bringing drinks. When I asked about our appetizer she told us the kitchen was all backed up. We should have been told that to begin with. It was Mother’s Day but still, the kitchen should have been prepared. I almost wonder if she forgot to put on the appetizer order as everything came out at the same time. She also forgot my dessert. If you don’t have a great memory, wrote it down. My burger was overcooked as was my son’s crab Benedict. The coffee was good and so were the desserts. And the calamari when it finally came out was excellent. It was a$200 bill before tip and we expected more. Probably would not back.
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g
gerimel
Washington, D.C. Area4 reviews
3.0
Dined on May 11, 2025
Overall 3
Food 3
Service 4
Ambience 4
The crab dip appetizer is a must. That’s very good.
The entrees is just ok for me. My family said the same thing. We’ve tasted better. The portion size for the tuna and rockfish was incredibly small for the prize I thought. The ambiance and the service though is great.
Then we ordered key lime pie with no key lime in it 😂. It’s just sweet.
I got 16oz ribeye steak with shrimp, mom got the tuna and hubby got the rockfish. I was thinking if I got the crabcake or the lobster tail if it’s any better.
They were serving brunch menu as well and everyone else are ordering those. We ordered main entrees.
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E
Emily
Richmond1 review
5.0
Dined on May 10, 2025
Overall 5
Food 5
Service 5
Ambience 5
Everything was great. This was my first time and will be back again!
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W
Wendy
Richmond11 reviews
5.0
Dined on May 9, 2025
Overall 5
Food 5
Service 5
Ambience 5
Oysters Rockefeller was amazing! We want to go back to sample some other things.
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D
Dawn
Toronto4 reviews
5.0
Dined on May 9, 2025
Overall 5
Food 5
Service 5
Ambience 5
Excellent post grad celebration! Great food and service
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M
Marcia VIP
Richmond8 reviews
5.0
Dined on May 2, 2025
Overall 5
Food 5
Service 5
Ambience 4
The food was delicious and the service was excellent.
Is this helpful?
N
Nick
Richmond1 review
5.0
Dined on May 1, 2025
Overall 5
Food 5
Service 5
Ambience 5
Great setting, service and food for a business dinner with first time RVA visitors.
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H
Holly VIP
Oklahoma City190 reviews
5.0
Dined on April 27, 2025
Overall 5
Food 5
Service 5
Ambience 5
The restaurant was quite busy, but the service was excellent. The wedge salad was perfect with lettuce, tomatoes, red onion, and gardens. The pan seared scallops were delicious. The steamed seafood combo was yummy. It had clams, oysters, shrimp, crab legs, corn, and potatoes. This was our second visit.
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FAQs
The Hard Shell - Downtown offers takeout which you can order by calling the restaurant at (804) 643-2333.
The Hard Shell - Downtown is rated 4.7 stars by 1827 OpenTable diners.
Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.
The private dining room accommodates parties up to 50 guests. The Hard Shell offers custom menus and bar packages to suit every event. The private dining room is the perfect place for dinner programs, wedding functions or celebrations.