The Lighterman

Review summary

1. R

   Rita

   London

   6 reviews

   2.0

   6 reviews

   Dined on October 25, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   I’ve been to The Lighterman a few times before for drinks and love the location, so decided to book for a dinner but unfortunately felt disappointed and rather ripped off by the whole experience. The food was standard pub fayre and was overpriced and a bit dry and uninviting. We ordered a bottle of wine but felt rushed to drink up with our wine glasses being refilled all the time as we had already been told we needed to vacate the table for a certain time. Service was perfunctory and cold and I really didn’t enjoy it at all. There are far better places to eat in the local area.
   

   • 

   The LightermanResponded on October 29, 2024

   Dear Rita, Thank you for taking the time to leave us your feedback. We are saddened to hear your time at The Lighterman was not a positive experience and would love the opportunity to discuss this further with you. I have sent you a message privately. Kind regards, The Lighterman
   

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2. OT

   OpenTable Diner

   London

   1 review

   1.0

   1 review

   Dined on September 10, 2024

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 3

   Too many huge tables so took a long time to be served. Managed to drop one plate on the floor when it finally arrived, then missed another off … same for all 4 courses … so left … so disappointed, as never experienced that before at the Lighterman and have been a number of times …
   

   The LightermanResponded on September 24, 2024

   Dear Guest, Thank you for taking the time to leave us your feedback. We take all feedbackvery seriously, as it helps us quickly identify issues and resolve them with immediate effect. This will be looked at; I have also sent you a message privately. Kind regards, The Lighterman
   

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3. M

   Matthew

   Brighton

   1 review

   2.0

   1 review

   Dined on August 7, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   The food is overpricing and the restaurant was understaffed.
   

   The LightermanResponded on August 14, 2024

   Dear Guest, Thank you for taking the time to leave us your feedback, it is greatly appreciated. We are saddened to hear that you did not enjoy your time here at our venue. We take all feedback very seriously, as we strive to constantly improve and elevate our services. This will be looked at; I have also sent you a message privately. Kind regards, The Lighterman
   

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4. ML

   MichaelL

   London

   2 reviews

   1.0

   2 reviews

   Dined on August 3, 2024

   1. Overall 1
   2. Food 2
   3. Service 4
   4. Ambience 2

   Serving staff very nice but the food was poor. Shame as a great location.
   

   The LightermanResponded on August 14, 2024

   Dear Michael, Thank you for taking the time to leave us your feedback, it is greatly appreciated. We are saddened to hear that you did not enjoy your time here at our venue. We take all feedback very seriously, as we strive to constantly improve and elevate our services. This will be looked at; I have also sent you a message privately. Kind regards, The Lighterman
   

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5. SD

   SD1988

   London

   12 reviews

   2.0

   12 reviews

   Dined on July 15, 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   We got sick! Had the tuna and was very sick that evening. Service was ok, trying to rush us lots but service was slow.
   

   The LightermanResponded on July 19, 2024

   Dear Guest, Thank you for taking the time to leave us your feedback, we are deeply saddened to hear you did not have a positive experience here with us. We take all feedback very seriously and would appreciate the opportunity to discuss this further with you. I have also sent you a message privately. Kind regards, The Lighterman
   

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6. DD

   DenyseD

   London

   2 reviews

   4.0

   2 reviews

   Dined on July 15, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Very friendly staff bit noisy with the loud music makes it difficult to talk
   

   The LightermanResponded on July 18, 2024

   Dear Denyse, Thank you for taking the time to leave us some feedback. We are glad you enjoyed your time here and appreciate the feedback you have provided us. We hope to welcome you back again soon. Kind regards, The Lighterman
   

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7. YO

   YvonneO

   London

   37 reviews

   5.0

   37 reviews

   Dined on July 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and food. Lovely outdoor upstairs space overlooking the canal.
   

   The LightermanResponded on July 14, 2024

   Dear Yvonne, Thank you for the lovely feedback, we are so glad you enjoyed your time here! We hope to see you again soon. Kind regards, The Lighterman
   

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8. NS

   NSLondon

   London

   5 reviews

   vip
   3.0

   5 reviews

   Dined on July 3, 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   Great venue alongside the canal however the quality of food has been deteriorating over time. It's not bad in any way, just not as good as it once was. Nonetheless, a good place to catch up with friends.
   

   The LightermanResponded on July 6, 2024

   Dear guest, Thank you for taking the time to leave us your feedback. We constantly strive to grow and improve, and so your feedback will be carefully considered. We hope on your next visit you will have a more positive experience! Looking forward to seeing you soon. Kind regards, The Lighterman
   

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9. S

   Stewart

   London

   44 reviews

   vip
   4.0

   44 reviews

   Dined on July 1, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The Lighterman is a decent 'gastropub' style bar - I have used it several times. The food is quirky; the flatbread was great - it's more or less a small pizza TBH. Service is mostly good but a little patchy, but it was quite busy and not really fair to be too crtitical. Great location.
   

   The LightermanResponded on July 5, 2024

   Dear Stewart, Thank you for taking the time to leave us your lovely feedback, we are delighted you enjoyed your time here at the lighterman! We look forward to welcoming you back again soon. Kind regards, The Lighterman
   

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10. PU

    PatrickU

    London

    10 reviews

    5.0

    10 reviews

    Dined on June 26, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    My friends where crazy late but they let us have the table for longer than 2hrs which was cool
    

    The LightermanResponded on June 30, 2024

    Dear Patrick, Thank you for the positive feedback, it is much appreciated! We look forward to welcoming you back soon. Kind regards, The Lighterman
    

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