The Melting Pot - Gaithersburg

The Melting Pot - Gaithersburg reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. A

   Andrew

   Baltimore2 reviews

   5.0

   Dined on May 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We love this place and go there for special occasions. The service and food are always excellent and we enjoyed our experience once again.
   

   The Melting Pot - GaithersburgResponded on May 14, 2025

   Thanks for the review, Andrew! We're thrilled to hear that you always enjoy your special occasions at The Melting Pot - Gaithersburg. It's wonderful to know that our service and food consistently meet your expectations. We're glad you found the overall experience to be excellent and we look forward to welcoming you back soon.
   

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2. M

   Morgan VIP

   Washington, D.C. Area3 reviews

   4.0

   Dined on May 10, 2025

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 3

   The food we had at the melting pot was delicious, as always. Service at this location was a bit slow. We were there for 2.5 hours from the time we were seated until we paid, and had to request our waitress come back a few times.
   

   The Melting Pot - GaithersburgResponded 3 days ago

   Hi Morgan, We're thrilled to hear that you enjoyed the food at The Melting Pot - Gaithersburg! We're always aiming to provide delicious meals to our guests, and we're glad that we hit the mark for you. We're sorry to hear about the delay in service you experienced. We always aim to provide efficient service and it seems we fell short this time. Your feedback is valuable to us and we'll definitely work on improving this aspect. Thank you for choosing us for your dining experience and we hope to serve you again soon.
   

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3. L

   Lora

   Pittsburgh7 reviews

   5.0

   Dined on April 27, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious and fun! Love coming here for special occasions.
   

   The Melting Pot - GaithersburgResponded on April 28, 2025

   Hello Lora, Thank you so much for your wonderful review! We're thrilled to hear that you choose The Melting Pot - Gaithersburg for your special occasions. It's great to know that you enjoyed our food and service. We always strive to create a fun and memorable experience for our guests. Your feedback is much appreciated and we look forward to serving you again soon! Best, The Management Team
   

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4. D

   Demond VIP

   Washington, D.C. Area13 reviews

   5.0

   Dined on April 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great experience to dining at Melting Pot.
   

   The Melting Pot - GaithersburgResponded on April 28, 2025

   Thanks for visiting us, Demond! We're thrilled to hear that you always have a great experience dining at The Melting Pot - Gaithersburg. Your kind words about our food and service are greatly appreciated. We strive to provide our guests with an exceptional dining experience and your feedback reaffirms the hard work we put in every day. We look forward to welcoming you back soon! Best regards, The Management Team
   

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5. T

   Thomas

   Pittsburgh5 reviews

   5.0

   Dined on April 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We brought our family to the restaurant on Thursday, April 17th for dinner, and it didn't go well--long delays, issues with service, etc--leading us to leave without eating. The owner and manager reached out to apologize and asked us to try again; we returned Monday, April 21st to a truly excellent dining experience. The service was stellar, the food was fantastic, and we truly felt appreciated as customers. TONS of gluten free options, felt like a great, safe place to eat with an allergy. I would absolutely recommend the Gaithersburg Melting Pot after tonight's dinner; we will be returning!
   

   The Melting Pot - GaithersburgResponded on April 23, 2025

   Thanks for visiting us, Thomas! We're thrilled to hear that you and your family had a great experience at The Melting Pot - Gaithersburg on April 21, and we're glad to know that our team was able to make it up to you. We're sorry about the initial issues you encountered, and we appreciate your understanding. It's fantastic to hear that you enjoyed the food and service, and we're glad we could provide a safe and enjoyable dining experience for you. We look forward to welcoming you back for another fantastic meal.
   

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6. N

   Nya

   Atlanta2 reviews

   5.0

   Dined on April 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This restaurant was amazing we got the dinner for 2 and it was amazing! Our server was so nice and hospitable we will definitely be returning.
   

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   The Melting Pot - GaithersburgResponded on April 23, 2025

   Hi Nya, Thank you so much for your wonderful review and for giving us a perfect rating! We're thrilled to hear that you and your husband enjoyed your dinner at The Melting Pot - Gaithersburg. It's always a pleasure to hear when our guests have a great experience. We're looking forward to your next visit. Best regards, The Management Team
   

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7. T

   Tom VIP

   Philadelphia County68 reviews

   3.0

   Dined on March 29, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   Our experience wasn’t great. Unfortunately, we didn’t have an attentive server and with one in our party having a gluten sensitivity and one having a shellfish allergy it was difficult for them to understand our needs. Prior experiences have been much better. The restaurant wasn’t even half full and it still too just over three hours to eat and leave. Usually can eat in 1.5 to 2 hours. Will go back at some point and be better prepared for how we order our food.
   

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8. E

   Evan

   Washington, D.C. Area2 reviews

   5.0

   Dined on March 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Angelo, our server, was great and so was the food and drinks.
   

   The Melting Pot - GaithersburgResponded on April 2, 2025

   Thanks for the review, Evan! We're thrilled to hear that you had a great time. It's wonderful to know that our food and drinks made a positive impact on your dining experience. We strive to provide excellent service and it's heartening to hear that our team met your expectations. We look forward to welcoming you back soon!
   

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9. J

   Jason

   Washington, D.C. Area5 reviews

   3.0

   Dined on March 14, 2025

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   My wife and I have been to this Melting Pot location before, but it'd been a few years. The food and cocktails were pretty good. My wife's iced tea was very dark and cloudy, and she found it undrinkable. The service was a massive step down from what we've experienced at Melting Pot in the past. We felt ignored by our server much of the evening. Our server briefly stopped by our table to say they were dropping a tray of food at another table and would be right back. It was 25 minutes before they returned to take our drink order. That set the tone for our dinner - it was often 20-30 minutes between visits from our server. We ordered our food at the same time as we'd already had plenty of time with the menus. My cocktail took about 45 minutes to arrive, only coming out once the cheese fondue was served. It was 45 minutes from ordering food to having something on the table to eat, and something other than water or bad tea to drink. The salad and entree course deliveries felt more timely, which gave me hope that our server had just been bogged down temporarily and service might improve for the remainder. Unfortunately, we seemed to fall through the cracks again after the entree. We finished our food and waited, and waited. A manager stopped by and asked if we were done. We said yes, and I assumed we'd be visited by our server shortly. Another 15-20 minutes past that manager interaction, I got up to ask someone to call our server to our table as we'd still not seen them. No one was at the front desk when I checked, but I was able to flag down another employee. A few minutes later our server returned to collect the pot. We had to wait several more minutes for the rest of the entree dishes to be removed. The dessert course and check were handled mercifully quickly. We were quite ready to leave by that time.
   

   The Melting Pot - GaithersburgResponded on March 19, 2025

   Hi Jason. Thank you for taking the time to share your feedback. Our team works hard to provide customers with the best dining experience possible and we apologize that this wasn’t the case on your previous visit. Our team appreciates your comments and would like a chance to speak to you further on the matter. If you could provide your contact information in a private message, the General Manager will reach out to you. Thank you again for your feedback and we hope to see you in again soon for a better experience.
   

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10. M

    Mark

    Baltimore1 review

    2.0

    Dined on February 15, 2025

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 1

    Our service was not so good very slow and not very organized and wasn’t so great
    

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