The Nickel - Hotel Teatro

Review summary

1. T

   Tami

   Denver

   2 reviews

   4.0

   2 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   The food was great and the ambiance wonderful. The service was a touch slow and, for being so close to the performing arts complex, they didn’t seem concerned if we had show tickets or not. Plus, the actual restaurant was under remodel so we ate in the hotel lobby, which was lovely and cozy, but it would have been nice to know ahead of time the adjustment. All in all a lovely experience and good food.
   

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2. E

   Ellen

   VIP

   Denver

   14 reviews

   3.0

   14 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   When we arrived at The Nickle, we were told that our reservations were not being honored because the restaurant was closed because of a leaking ceiling, that happened that morning.. It was further explained that the system was not supposed to take reservations, but was down. Since we made the reservations the night before, how was the system supposed to know that there would be a leaky ceiling the next day? I believe the seating hostess was confused. We were told we could find seats in the Library (the cocktail lounge, and have drinks and bar food. Which we did. Service was slow due to lack of help, but the two servers who were there did their best, so we could hardly find fault with them. The food was good as were the very expensive drinks. We will try again, when the restaurant is finally open and hope that all is back to normal.
   

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3. J

   Janine

   VIP

   Denver

   24 reviews

   1.0

   24 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   I had a reservation for the Nickel restaurant on December 15. However, the restaurant was closed and only the library was open serving bar snacks. No reservations were honored and it was packed. It was also extremely understaffed and we could not get a table so we went elsewhere. This was disgraceful and I won't go here again despite being a regular pre-theater patron previously.
   

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4. R

   Roger

   VIP

   Denver

   3 reviews

   2.0

   3 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   This restaurant is actually under construction, and the only seating and service is in the bar and lounge area. The staff says they actually aren't taking reservations, but apparently, OpenTable didn't get the memo. As a service to and for patrons, you need to get your act together with the restaurant.
   

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5. K

   Karina

   VIP

   Dallas

   17 reviews

   1.0

   17 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Not sure why OpenTable let us book this reservation when the restaurant isn’t open on Sundays. Apparently it’s under construction so it’s bar seating/bar food in the lounge only. We were short on time and options so we stayed and ended up paying over a $100 for a poorly cooked burger, two appetizers and a couple of drinks. Absolutely absurd for the poor quality of food and exceptionally slow service.
   

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6. B

   Brock

   Washington DC

   1 review

   4.0

   1 review

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   The food is very good, the service is great, the ambiance is good and restrained, and it's very close to the performing arts center.
   

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7. P

   Peggy

   Denver

   1 review

   5.0

   1 review

   Dined on December 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food! We recommend the sexy chicken! Service by Morgan was great. Great ambiance for dinner.
   

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8. C

   Carol

   VIP

   Denver

   29 reviews

   4.0

   29 reviews

   Dined on December 11, 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Beautiful place. Lovely and close (within 2 blocks from DCPA) makes it tempting
   

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9. J

   Jesse

   Denver

   1 review

   3.0

   1 review

   Dined on December 8, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   We've gone to the Nickel a few times over the past few years and always enjoyed it. This trip was the least fulfilling. We were celebrating my wife's birthday before a show at DCPA and the food and service were definitely down a level from our past visits. My wife's mushroom risotto was past firm to the point of mushy and when she ordered a martini, she was told they were out of martini glasses so it came in a white wine glass. Other dishes were still good, but overall we were found this visit disappointing.
   

   The Nickel - Hotel TeatroResponded 7 days ago

   Hi Jesse, Thank you so much for providing this feedback. I'm incredibly sorry that this was your experience. We pride ourselves on quality service, food, beverage, and overall guest experience and it's clear that we dropped the ball during your visit. I would love to hear more details about your visit and invite you back(on me!) to show you what our standards truly are. Thank you again for this helpful feedback, Taylor Trenda Food & Beverage General Manager
   

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10. P

    Phoebe

    VIP

    Denver

    21 reviews

    2.0

    21 reviews

    Dined on December 1, 2024

    1. Overall 2
    2. Food 2
    3. Service 3
    4. Ambience 5

    This was a tough evening. Kitchen was backed up. Service was overwhelmed. They over seated the dining room on the Sat after Thanksgiving and people were all stuck waiting over 45 minutes for basics. 2 out of 3 of our entrees were great. The 3rd was poorly done and overpriced. I have dined here many times and this night was painful. When the disappointment on the bad entree was communicated after a very long wait, nothing was offered. I hope they make corrections.
    

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