The Nickel

Review summary

1. d

   dave

   Denver

   5 reviews

   3.0

   5 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Lovely restaurant but we had very slow service. Waited 15 minutes for coffee and over half hour for breakfast. Staff was cordial but needs some organization no Sunday morning.
   

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2. S

   Susan

   VIP

   Denver

   24 reviews

   4.0

   24 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Food was great. Service was really slow, plus no coffee refill and we had to flag down Manager for water refill.
   

   The NickelResponded 2 days ago

   Hello Susan, Thank you for your feedback! We're glad to hear you enjoyed the food, but we're sorry that the service didn't meet expectations. Your experience matters to us, and we sincerely apologize for the slow service and missed refills. We’ll be addressing this with our team to ensure better attentiveness in the future. We truly appreciate your visit and hope to provide you with a much-improved experience next time! We hope to have the opportunity to serve you again soon. Best regards, The Nickel Management Team
   

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3. M

   Matt

   Denver

   2 reviews

   3.0

   2 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Moderate menu options. Food was okay, but not spectacular. The bar and interior design are stellar!
   

   The NickelResponded 2 days ago

   Thank you for your feedback! We're glad you enjoyed the bar and interior design. Our menu changes seasonally, and our chef is always working on fresh, creative dishes to enhance the dining experience. We’d love to have you back soon!
   

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4. C

   Christine

   Aberdeen

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   Overall good experience, Nickel and Beet salads were good, Nickel burger and fries were good, Scarlet Smash cocktail was really good, brownie/ice cream dessert was ok but a little bitter. The Mushroom Risotto was terrible…extremely overcooked, mushy like oatmeal and with very little flavor. It was inedible and I sent it back. The restaurant did comp us for it though. I need to try this restaurant again before I would recommend it to anyone. There are plenty of better restaurants DT!
   

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5. Z

   Zachary

   Denver

   4 reviews

   2.0

   4 reviews

   Dined on February 16, 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   Disappointing brunch. They are no longer catering to return customers having a pre theatre meal. It’s just a hotel restaurant now. Won’t be returning.
   

   The NickelResponded on February 17, 2025

   Hi Zachary, Thank you for taking the time to give this feedback. I would love to get more details from you about your visit so that we can correct and coach appropriately. We value all of guests but especially our loyal repeat guests and I am terribly sorry that our team didn't make you feel that way during your visit. Please reach out when you can to my email so that we can get some insight as to what went wrong. Thank you so much, Taylor Trenda Food & Beverage General Manager
   

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6. R

   Robert

   Denver

   6 reviews

   5.0

   6 reviews

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing experience celebrating Valentines evening. First rate fare and first class service. Our server, Austin, went out of his way to ensure that our dining experience was amazing and memorable. Can’t afford to eat here every night, but definitely the ideal spot to celebrate that special occasion.
   

   The NickelResponded on February 17, 2025

   Hi Robert, We're thrilled to hear that you had an amazing experience celebrating Valentine's Day at The Nickel! It's wonderful to know that our first-rate fare and first-class service made your evening memorable. We strive to make every dining experience memorable and it's heartening to know we succeeded on this occasion. We look forward to welcoming you back for more special occasions!
   

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7. M

   Mary

   VIP

   Denver

   31 reviews

   3.0

   31 reviews

   Dined on February 15, 2025

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   We love the ambiance of this hotel and restaurant but the drinks and food are overpriced for what you get. While tasty, the burger was undercooked and the chicken very salty. The server was top notch which we appreciated......and we loved the guitar player.
   

   The NickelResponded on February 17, 2025

   Thank you for your feedback! We're delighted to hear that you enjoyed the ambiance, service, and live music—it truly means a lot to us. We appreciate your honest input on the food and pricing. Your comments about the burger and chicken will be shared with our kitchen team to ensure we maintain the highest quality and consistency. We always strive to provide an exceptional dining experience, and we hope to welcome you back soon for an even better visit!
   

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8. A

   Allen

   Denver

   2 reviews

   5.0

   2 reviews

   Dined on February 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had brunch at the Nickel and the high ceilings and light from the windows created a lovely atmosphere for our dining.
   

   The NickelResponded on February 17, 2025

   Thanks for the feedback, Allen! We're thrilled to hear that you enjoyed the atmosphere at The Nickel. It's always a pleasure to provide a lovely setting for our guests. We hope too see you back soon!
   

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9. B

   Berta

   Denver

   25 reviews

   2.0

   25 reviews

   Dined on February 9, 2025

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 1

   Drafty table, weak drinks, slow drink delivery, appearance of wait staff not in keeping with high end restaurant. Saw an employee in the food prep area sneeze with no attempt to stifle. Food was good not great. Only saving grace was a very capable, friendly waitress. Don't think we will be back or recommend.
   

   The NickelResponded on February 10, 2025

   Dear Berta, Thank you for taking the time to share your feedback. I sincerely apologize that your experience did not meet the high standards we strive for. It’s disappointing to hear about the service and comfort issues, as well as concerns about staff appearance and food safety. These are all areas we take very seriously, and I will be addressing them immediately with our team. On a positive note, I’m glad to hear that your waitress provided excellent service. I will be sure to recognize her efforts. While I regret that we fell short in other areas, I truly appreciate your honesty—it helps us improve. Best, The Nickel Management Team
   

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10. S

    Susan

    Denver

    4 reviews

    5.0

    4 reviews

    Dined on February 6, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We arrived early before a show. We were seated immediately to a very cozy table. We had been there about a year ago and the restaurant was not nearly as inviting. They since have rearranged the space and it was very comfortable. When we got there it was quiet but by the time we were almost finished a very large party arrived and were pretty noisy, they were seated very near us. The food and service was great, everything fresh and delicious, I had the beet salad with chicken and my husband had the chicken confit, both delicious. We would likely return. It is a very convenient location for before theater dinners.
    

    The NickelResponded on February 7, 2025

    We're so glad you enjoyed the fresh, delicious food and the inviting atmosphere. It’s great to hear that our space feels more comfortable now. We’d love to see you back before your next theater, and hopefully even sooner. Thank you so much for your thoughtful review!
    

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