The Shrimp Factory

Review summary

1. D

   Dylan

   Coastal Georgia

   1 review

   5.0

   1 review

   Dined on December 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Exceptional. Fantastic service. Will be sending guests here very often.
   

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2. R

   Robert

   Chicago

   6 reviews

   3.0

   6 reviews

   Dined on December 13, 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 2

   The food and service were very good. But having two doors open when it was below 50 degrees outside meant we were cold enough to be uncomfortable throughout the meal — even with our coats on the whole time. All we wanted to do was finish and leave. Even though we enjoyed the food, it wasn’t enough to make up for how uncomfortable we were (especially considering the prices). We don’t plan to return.
   

   The Shrimp FactoryResponded on December 16, 2024

   Thank you for your feedback, and we're sorry to hear that your experience was affected by the temperature. We understand how important comfort is when dining, and we will certainly look into ensuring better temperature control for our guests, especially during colder months. We’re glad to hear you enjoyed the food and service, but we completely understand how the discomfort impacted your overall experience. We truly appreciate your input and hope you might give us another chance in the future.
   

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3. A

   Alice

   San Francisco

   1 review

   5.0

   1 review

   Dined on December 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Second time eating here and the food is always excellent. Staff just as amazing. Would recommend for sure !
   

   The Shrimp FactoryResponded on December 9, 2024

   It’s great to hear that your second visit lived up to expectations! Consistent quality food and excellent service are key to a great dining experience. Thanks for the recommendation!
   

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4. M

   Michele

   Las Vegas

   5 reviews

   5.0

   5 reviews

   Dined on December 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Wonderful waitress Michelle. Mad3 great suggestions and did not rush us.
   

   The Shrimp FactoryResponded on December 9, 2024

   It sounds like Michelle made your dining experience extra special! Great service really adds to the enjoyment of a meal. Thank you for sharing!
   

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5. R

   Ronald

   VIP

   Dallas

   12 reviews

   5.0

   12 reviews

   Dined on December 4, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Two of us had late lunch with fried fish and peel and eat shrimp. Both dishes were fresh and tasted great. Server was pleasant and very attentive. Would recommend
   

   The Shrimp FactoryResponded on December 9, 2024

   It sounds like you had a great experience! Fresh food and attentive service really make a meal special. Thanks for the recommendation!
   

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6. E

   Evan

   Kansas City

   3 reviews

   3.0

   3 reviews

   Dined on November 26, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Reservation was for a Tuesday night. Restaurant was not busy at 4:30 but understaffed. Value for the $ was simply not there. Our waitress was attentive, but working too hard given she had very little help. Too many restaurants in this high-traffic tourist area to not be a better experience.
   

   The Shrimp FactoryResponded on December 2, 2024

   Thank you for your feedback. We truly appreciate you taking the time to share your experience. We're sorry to hear that the service and value didn't meet your expectations during your visit. Our team works hard to provide the best possible experience, and we understand that understaffing can sometimes affect service. We are always looking for ways to improve and will certainly consider your comments as we strive to offer a more seamless dining experience. We hope you'll give us another try in the future!
   

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7. T

   Tracy

   Charlotte

   4 reviews

   5.0

   4 reviews

   Dined on November 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I LOVE this restaurant!! No trip to Savannah is complete. We started with the stuffed mushrooms. OMG! They just melt in your mouth. Then moved on the shrimp and oysters. They were crispy and delicious. But I’ll have to say my favorite was those hush puppies!! Fried crispy on the outside and nice and fluffy on the inside. This was my birthday trip and we were only in town for one night, and what a memorable night it was!!
   

   The Shrimp FactoryResponded on December 2, 2024

   Thank you so much for the kind words, and we're so honored to have been part of your birthday celebration! We're thrilled to hear you enjoyed the stuffed mushrooms, shrimp, oysters, and of course, the hush puppies! It sounds like it was a wonderful night, and we're happy we could make it even more memorable for you. We hope to see you again on your next trip to Savannah! Happy belated birthday!
   

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8. K

   Kevin

   VIP

   Chicago

   38 reviews

   4.0

   38 reviews

   Dined on November 24, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   I eat here often when in town as the food is always good as is the service. I always have the 1lb. Shrimp peel and eat, there is something about their cocktail sauce that sets it apart from others (bbq sauce in it maybe?) Which I really enjoy. So I'll keep coming back.
   

   The Shrimp FactoryResponded on December 2, 2024

   Thank you so much for your kind words and for being a regular guest! We're thrilled to hear you enjoy the shrimp peel and eat and our signature cocktail sauce. We take pride in offering great food and service, and it's wonderful to know we’re consistently meeting your expectations. We look forward to welcoming you back again soon for another great meal!
   

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9. J

   Joseph

   New York City

   2 reviews

   4.0

   2 reviews

   Dined on November 23, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 2

   Upon entering were a little leary, it can use updating as well as a thorough deep cleaning. The Hostess was very accommodating and allowed us to choose where we sat even though they were busy. Now the food....the menu had a lot of choices so we tried a number of items. The fried fish dishes were very good as well as the crab stuffed flounder. The shrimp and lobster dish was delicious. The calamari was cooked perfectly and the fried green tomatoes also good. Will definitely return. Hopefully they address the cleanliness.
   

   The Shrimp FactoryResponded on December 2, 2024

   It’s great to hear that you enjoyed the food and that the service was excellent. It sounds like the staff made a positive impact, which is always a big part of a good experience. However, I can understand your concerns about cleanliness, especially with the bathrooms. We truly appreciate your input and hope to have the opportunity to welcome you back for an even better visit soon.
   

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10. J

    John

    Baltimore

    12 reviews

    3.0

    12 reviews

    Dined on November 22, 2024

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 2

    Average food. Restaurant is not in good shape. Service was below average. Getting a check and getting out took way too long.
    

    The Shrimp FactoryResponded on December 2, 2024

    It sounds like your experience didn't meet expectations, and I can understand how frustrating that must have been. We will take your feedback into consideration as we address the service and maintenance issues to improve for future guests. Thank you for sharing your experience.
    

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