Tria

Review summary

1. J

   Jennifer

   Detroit

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Waited for several minutes to be greeted by front of house. Server was very abrupt and seemed almost uninterested in our table. No Christmas menu which is why I booked in the first place. Bread was terrible. Food from main menu was ok but not great. No true issues with anything, but not the experience I was expecting based on reviews, location, and prices
   

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2. H

   Henry

   Detroit

   20 reviews

   4.0

   20 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   Christmas day dining at Tria. First time dining experience there for us. First off, the food was excellent! I had the apple muffin encrusted whitefish which was recommended by our server, Paul, and it was delicious! My wife had the filet mignon, and she said it was tender, tasty and cooked to perfection. The other two in our party also enjoyed their food. One had the whitefish and the other had the pork chop. Both said they were excellent. Our server, Paul, on the other hand seemed to be a little resentful to be working on Christmas. He was, at times, curt with us, which made our experience uncomfortable. As we were finishing up around 8:30pm, the staff started setting up all the tables in the restaurant for breakfast the following morning. It reminded me of a mess hall with the clanging of coffee cups and flatware being placed on the granite top tables. I understand that the staff wanted to go home but it really was somewhat uncouth for a $75-$100 a plate restaurant. We will probably not return. I'm not complaining about the price as we dine in that price range fairly often, but just for reference for two, our bill with tip was $216.00 and there were only two alcohol beverages on it, in case you might be thinking that the bill included a bunch of drinks.
   

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3. T

   Tj

   Detroit

   2 reviews

   3.0

   2 reviews

   Dined on November 28, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 5

   Thanksgiving banquet was good - we will return next year but will dine at the 3pm seating not the 5pm setting as several items, including the cuts of turkey and cobbler/ice cream dessert was already limited and not replaced during the 5pm seating. Recommend they find a new pastry chef for next year as many of the cookies/cupcakes just plain stale.
   

   TriaResponded on December 2, 2024

   Dear TJ, Thank you for your feedback. We are happy to learn you enjoyed our Thanksgiving banquet but are disappointed you ran into some item shortages. Please know your comments will be shared with the appropriate team members to ensure improvements and corrective actions. Thank you for your patronage, and we look forward to seeing you back next year. John Lerchen General Manager
   

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4. D

   Deborah

   Detroit

   1 review

   5.0

   1 review

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Enjoyed the Thanksgiving Buffet and the service was great.
   

   TriaResponded on December 2, 2024

   Dear Deborah, Thank you for taking the time to write a perfect review. We are honored to learn you enjoyed our Thanksgiving Buffet and wonderful service. Having you as a guest at TRIA was a pleasure, and we look forward to welcoming you back soon. John Lerchen General Manager
   

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5. j

   jeremy

   Detroit

   5 reviews

   4.0

   5 reviews

   Dined on November 9, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Updated review: Food and service were good. Originally I had posted about an awkward incident that happened. Thankfully the manager reached out and took my complaint very seriously. After she investigated the issue it turned out to be a bit of a misunderstanding. Great response from management.
   

   TriaResponded on November 13, 2024

   Dear Jeremy, Thank you for your feedback. We're glad you enjoyed your meal, but we sincerely apologize for any disappointing interactions with our team. Rest assured, we will share your comments with our team to ensure we are going above and beyond for our diners going forward. It was a pleasure having you here, and we hope to have another chance to change your perceptions in the future. John Lerchen General Manager
   

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6. W

   Wojciech

   Detroit

   1 review

   5.0

   1 review

   Dined on October 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The venue is located in a hotel so set your exceptions accordingly. Food is next level. Worth every penny!
   

   TriaResponded on October 28, 2024

   Thank you so much for taking the time to leave a review. We appreciate your feedback and are thrilled your experience with us went well. We hope that you come back soon! John Lerchen General Manager
   

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7. J

   Jill

   Detroit

   1 review

   2.0

   1 review

   Dined on October 12, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   This was our wedding night dinner for my family. Paul, our server was adequate at best. He was not engaging or inviting and as the bride I was not impressed as we had the private room for the occasion. The salads were served in a small soup cup which was awkward and when I asked for additional butter for my filet mignon, I was served a cold scoop of butter in a small silver ramekin. We would have been better off with Mimi as our sever, she took great care of us at breakfast the following morning. Additionally, the dining chairs in the breakfast room are torn and tattered which is not an attractive look for an Autograph collection property. We will not return to this property when traveling to Detroit in the future. Please step up your game.
   

   TriaResponded on October 15, 2024

   Dear Jill, Thank you for allowing us to host your wedding night dinner and for letting us know about your experience. We are disappointed you had concerns with our service, and we apologize for any inconvenience. Our team will review your feedback and suggestions, correct any issues, and work to ensure we are adhering to the high standards our brand represents. It was a pleasure having you join us, and we hope you will allow us another opportunity to earn your trust by delivering an experience that will exceed your expectations. John Lerchen General Manager
   

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8. M

   Mark

   San Francisco

   6 reviews

   3.0

   6 reviews

   Dined on October 9, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Everything took a long time, from being seated to ordering to food arriving to desert order being missed and taking even longer. Food quality was good, prices a little steep, expected better service at this price level.
   

   TriaResponded on October 15, 2024

   Dear Mark, Thank you for sharing your feedback. While we're glad you enjoyed the quality of our cuisine, we're disappointed to hear about the delays in service. We will review this with our team to improve efficiency, and we hope you'll consider dining with us again for a more seamless experience. John Lerchen General Manager
   

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9. D

   David

   New Orleans

   7 reviews

   4.0

   7 reviews

   Dined on September 30, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent food and service. Very noisy on a Monday evening.
   

   TriaResponded on October 2, 2024

   Dear David, Thank you for taking the time to provide your feedback. While we are happy to hear you were pleased with our food and service we apologize for the disappointment you felt during your visit regarding the noise. It's our goal to provide a memorable experience at a great value and we appreciate you sharing your thoughts and look forward to serving you again. Come back soon! John Lerchen General Manager
   

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10. S

    Sherry

    Houston

    2 reviews

    5.0

    2 reviews

    Dined on September 30, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Whitefish was amazing and the bananas foster was yummy! Service was awesome!
    

    TriaResponded on October 2, 2024

    Dear Sherry, Your kind words and perfect rating have made our day. Thank you for taking the time to provide your valuable feedback. It pleases us to know you enjoyed the whitefish and banana foster. We look forward to hosting you for another great meal. Come back soon! John Lerchen General Manager
    

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