Tria

Review summary

1. OT

   OpenTable Diner

   Detroit2 reviews

   1.0

   Dined on February 28, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Had a reservation for 2 at 5pm. Waited at the host stand for almost 10 minutes. The place had 4-5 people at the bar and 2 tables with guests. Finally walked across the restaurant and flagged down a server. They looked surprised. Anyway, sat us down finally and server was just awkward the whole time. When looking at the menu with photos, they looked way different from the photos I saw online, which was the whole reason I made the reservation. I was turned off immediately. Fried puffy bread and salted butter came. Butter was super good, bread puffs tasted and smelled like old grease. Ordered Whitefish, hummus and pita, and half caesar salad. Whitefish tasted burnt and fishy and potatoes tasted like old grease too. Hummus was good. Caesar salad was so small and nothing more special than an olive garden salad. The price was outrageous for the quality of food.
   

   TriaResponded on March 3, 2025

   Thank you for your feedback. We are disappointed that you did not have a good experience with us. While we're glad you enjoyed some items from our menu, it's clear that other items and our service did not meet expectations. Your satisfaction is important to us, and we'll share your comments with our culinary and service teams. We hope you return so we can provide the dining experience you were expecting. John Lerchen General Manager
   

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2. A

   Antonio

   Detroit1 review

   5.0

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Paul was an excellent server. Ambiance was wonderful!!!
   

   TriaResponded on February 17, 2025

   Dear Antonio, It was such a pleasure having you dine with us! We're thrilled Paul's exceptional service added to your experience, and we appreciate you mentioning our refined atmosphere. Thank you for your perfect rating, and we hope you return soon! John Lerchen General Manager
   

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3. D

   Darius

   Detroit1 review

   5.0

   Dined on February 15, 2025

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   Hostess was really nice and transparent. Waiters were attentive. Food was great. Good proportions. Evenly priced. Also great mature atmosphere. Beautiful paintings outside
   

   TriaResponded on February 17, 2025

   Dear Darius, It was truly a delight having you dine with us recently. We're thrilled you enjoyed our delicious offerings, and we appreciate you mentioning our great value, refined atmosphere, and exceptional service. Thank you for your perfect rating, and it would be our pleasure to welcome you back anytime! John Lerchen General Manager
   

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4. P

   Patricia VIP

   San Antonio30 reviews

   5.0

   Dined on January 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Overall our evening was really good. I’ve been going to Tria for years and was surprised that the menu is limited now. But the food and service, Paul, was great.
   

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   TriaResponded on January 21, 2025

   Dear Patricia, Thank you for your continued loyalty to TRIA! We're delighted that you enjoyed your evening and that Paul provided you with great service. We appreciate your feedback regarding the menu and understand how important variety is to our valued guests. Your insights are invaluable as we strive to enhance our offerings. We look forward to welcoming you back for another great dining experience in the future. John Lerchen General Manager
   

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5. B

   Barbara VIP

   Houston10 reviews

   5.0

   Dined on January 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   We were staying at The Henry for a wedding and ate dinner here. Our waiter Dean was really good. We both had the french onion soup as a starter and then had the butternut squash raviloli and the white fish. Both were delicious. I would recommend eating dinner here. I also thought the prices were okay for a hotel restaurant.
   

   TriaResponded on January 21, 2025

   Dear Barbara, Thank you for taking a moment to share your perfect rating with us! We are delighted you enjoyed your dining experience at TRIA and appreciated Dean's attentive service. Your recommendation means a lot to us, and we look forward to serving you again in the future. John Lerchen General Manager
   

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6. k

   karen

   Chicago1 review

   5.0

   Dined on January 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and our server Paul have been consistently excellent. Can’t wait to go back.
   

   TriaResponded on January 6, 2025

   Dear Karen, Thank you for your review! It's always a thrill to welcome back a familiar face, and we appreciate your kind words regarding our delicious offerings and the excellent service you received from Paul. You can be sure we will share your compliments with him! We look forward to welcoming you back soon for another memorable dining experience, so please feel free to return anytime. John Lerchen General Manager
   

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7. M

   Michael

   Detroit2 reviews

   5.0

   Dined on January 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Paul was excellent as always. Happy New Year! Congratulations to the new bride and groom!
   

   TriaResponded on January 2, 2025

   Dear Michael, Thank you for sharing your kind words! Paul will be delighted to hear your praise. Happy New Year to you as well, and best wishes to the happy couple—it’s wonderful to be part of such a joyous occasion! John Lerchen General Manager
   

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8. A

   Amir

   Detroit1 review

   3.0

   Dined on December 29, 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 5

   For some reason, waiter was not happy not comfortable to talk to ,, not much friendly. Took away plates before even asking. I think that’d be my last time going there.
   

   TriaResponded on December 30, 2024

   Dear Amir, Thank you for dining with us and for your feedback. We sincerely apologize for any service concerns you had during your visit, and we will investigate your comments further. Also, we will reiterate to our team the importance of ensuring each of our guests has a great experience. Again, thank you for visiting, and we hope you will consider returning to allow us another opportunity to change your perceptions. John Lerchen General Manager
   

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9. S

   Spencer

   Detroit2 reviews

   2.0

   Dined on December 28, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   The ambiance of this place was nice, and a lot of variety on their wine list. The restaurant was generally pretty empty when we went, but I felt like we waited quite a bit to be serviced and followed up with. Our food I would describe as fine, generally under seasoned. I didn't feel like the experience or food was worth the price of our total bill.
   

   TriaResponded on January 13, 2025

   Dear Spencer, Thank you for this candid feedback. It's wonderful to hear that our great ambiance and wine selections were to your liking. However, we always want to ensure a memorable dining experience, and we regret any shortcomings you felt during your time with us. We'll continue to elevate our offerings and hope you will consider returning for a better experience in the future. John Lerchen General Manager
   

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10. J

    Jennifer

    Detroit1 review

    3.0

    Dined on December 25, 2024

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 4

    Waited for several minutes to be greeted by front of house. Server was very abrupt and seemed almost uninterested in our table. No Christmas menu which is why I booked in the first place. Bread was terrible. Food from main menu was ok but not great. No true issues with anything, but not the experience I was expecting based on reviews, location, and prices
    

    TriaResponded on December 30, 2024

    Dear Jennifer, Thank you for taking a moment to reach out. It was a pleasure having you dine with us; however, we sincerely apologize for your disappointment with your experience. Your feedback about the service you received and our offerings will be shared with our internal team for further consideration and to seize any opportunity to improve. We sincerely hope you will give us another chance to welcome you back to change your last impression. John Lerchen General Manager
    

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