True Food Kitchen - Austin

Review summary

1. K

   Kristy

   Austin

   1 review

   3.0

   1 review

   Dined today

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   Our waitress was excellent and added to the experience. The food was also very good and served promptly. Unfortunately, as is always the case in the dining room at this restaurant, the drink orders are incredibly slow. We were served our starter and then mains before the drinks were served, at least 20 minutes after we ordered them. Sitting at the bar is the only way to avoid that issue. The bartenders usually appear to be busy so it seems they just need to schedule more bar staff because this has been a consistent issue for years here.
   

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2. A

   Alison

   Austin

   3 reviews

   3.0

   3 reviews

   Dined today

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Overall our experience was okay and I’d recommend the restaurant. Our service was the low point, which hopefully would be different for others. Our server was new so we were happy to overlook timing issues, etc., but there certainly needs to be some training about table service. You shouldn’t ask your guests to pass you their empty plate across the table - having to pass over other people’s plates - “to get that out of the way - just pass it to me.” I also don’t believe anything should be cleared if others are still eating but that’s minor in comparison to telling people to pass you their plates.
   

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3. A

   Anna

   VIP

   Houston

   1 review

   5.0

   1 review

   Dined on December 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was great. Their service was fast and the server was super nice. Highly recommend
   

   True Food Kitchen - AustinResponded on December 21, 2024

   Thank you for your kind words and recommendation, Anna! We're thrilled to hear you enjoyed the food and service.
   

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4. C

   Christopher

   Austin

   1 review

   5.0

   1 review

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Server Noah was excellent Food was outstanding Great ambience
   

   True Food Kitchen - AustinResponded on December 17, 2024

   Thank you for your wonderful review, Christopher! We're thrilled to hear you enjoyed the outstanding food, great ambience, and Noah's excellent service.
   

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5. d

   dag4steds

   VIP

   Houston

   6 reviews

   5.0

   6 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love the fresh food and great service! We drive over an hour to eat here.
   

   True Food Kitchen - AustinResponded on December 17, 2024

   Thank you for your wonderful review! We're thrilled to hear you enjoy the fresh food and great service, and appreciate you driving over an hour to dine with us.
   

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6. R

   Rebecca

   Austin

   1 review

   3.0

   1 review

   Dined on December 7, 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   The butternut squash soup was great but the other items we ordered were bland. Even the hummus changed a bit. Still good but lots of pesto mixed in now. Miss the old version. My salmon was flavorless and my honey carrots were raw. My husband said the same about his teriyaki chicken bowl.
   

   True Food Kitchen - AustinResponded on December 14, 2024

   Thank you for the feedback Rebecca. The hummus did change a few months ago, and my suggestion to you would be to fill out a "Talk to True" form on our website to let them know your disappointment with the new hummus. If there is enough disappointment with it, they might consider changing it back to the old one. I will follow up with the chef regarding your other items so we can refresh the cooking procedures/recipes with those line cooks to make sure that does not happen in the future. I really appreciate you letting us know.
   

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7. OT

   OpenTable Diner

   San Francisco

   3 reviews

   5.0

   3 reviews

   Dined on December 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always good food and good service. One of my favorite restaurants in Austin. I love to eat clean, and I love that their menu is full of vegetarian and gluten-free options.
   

   • 

   True Food Kitchen - AustinResponded on December 9, 2024

   Thank you for your wonderful review! We're thrilled to be one of your favorite spots in Austin and that you enjoy our vegetarian and gluten-free options.
   

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8. OT

   OpenTable Diner

   Austin

   3 reviews

   5.0

   3 reviews

   Dined on November 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love. TFK. It’s my favorite restaurant in town. I love the plethora of GF options. I also appreciate that they are a seed oil free restaurant. I have had Maegan as my server on multiple occasions and she’s stellar. Highly recommend TFK!
   

   True Food Kitchen - AustinResponded on December 10, 2024

   Thank you for your wonderful review! We're thrilled to be your favorite restaurant and that you appreciate our GF options and seed oil-free menu, as well as Maegan's stellar service.
   

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9. C

   Charles

   VIP

   San Francisco

   53 reviews

   3.0

   53 reviews

   Dined on November 15, 2024

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   Food is always good but waitress Karla could use some training. She ignored my guest’s specific instructions about what she wanted (steamed vegetables and rice) and was surly and unapologetic when asked to take back what she brought: teriyaki bowl Otherwise a lovely meal and sitting outside is very nice
   

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10. A

    Andrea

    Austin

    1 review

    2.0

    1 review

    Dined on October 27, 2024

    1. Overall 2
    2. Food 3
    3. Service 2
    4. Ambience 4

    Our server was nice & meant well but he seemed inexperienced, untimely and didn’t check in on us more than one time. It was hard to track anyone down to help us. We waited for someone to greet our table for over 15 mins. The food was slow & the. came out cold. Sadly we saw it sitting out on the kitchen counter for awhile before it got brought to us. Thankful for the GF options but we won’t be dining here again. We also had the wrong food brought to us mutlitple times. They need to get their table numbers down. We wanted to love it! They seem understaffed & there was no sense of urgency/timeliness.
    

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