Turtle Jack's Muskoka Grill - Mapleview Burlington

Review summary

1. P

   Patrick

   Toronto

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our Server was outstanding and the food was excellent. It has been quite a while since my last visit here and the service has improved dramatically. Well done Turtle Jack staff.
   

   Is this helpful?

2. J

   Julie

   VIP

   Toronto

   102 reviews

   5.0

   102 reviews

   Dined on February 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Always good service and food. Had their soup & salad; barley soup that had chunks of carrots and the caesar salad was very good. Would definitely return.
   

   Is this helpful?

3. L

   Laurie

   Puerto Vallarta

   3 reviews

   5.0

   3 reviews

   Dined on January 24, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great dinner at Turtle Jacks. We really enjoyed our food. The service was fast and the wait staff was very attentive.
   

   Is this helpful?

4. M

   Marg

   Manitoba

   5 reviews

   4.0

   5 reviews

   Dined on January 8, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Service was quick waitress very efficient food was nice & hot when served
   

   Is this helpful?

5. M

   MaryAnn

   Toronto

   62 reviews

   3.0

   62 reviews

   Dined on December 30, 2024

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 3

   There were 4 of us for a dinner reservation at 6:30 pm. We were sat at a nice table but near a speaker that was having issues and bouncing bass around. We asked our server to please have it turned down or off bc it wasnt working. It got turned down but still not enough. We asked to speak to a manager. The server came back and said the manager was busy but would see us in 15 min. She rudely never showed up. We were finished our dinner and mentioned that the manager didnt show. She finally came out and was rude and said she was too busy. Really?? And her attitude was so unprofessional - certainly not fit to be one. And dressed inappropriately as well - not on a managerial level. Turtle Jacks is a restaurant - not a night club. Lower the music during dinner times so people can hear themselves think and be able to have conversations with people seated at the same table. Food was good and our server Bianca was lovely. We’ll go to Waterdown TJ next time where they are respectable and appreciative of their customers
   

   1 person found this helpful

6. E

   Eric

   Toronto

   1 review

   5.0

   1 review

   Dined on December 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Alex made the night. Super chill guy. 10/10 would try again. Get the fajitas.
   

   Is this helpful?

7. D

   Dianne

   Toronto

   7 reviews

   5.0

   7 reviews

   Dined on December 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had lunch with friends today. We all ordered something different and we all enjoyed our meals very much. Our server Heather was wonderful. So efficient and kind and friendly!!! It was a lovely lunch in a lovely restaurant!!!
   

   Is this helpful?

8. j

   jessica

   Toronto

   3 reviews

   3.0

   3 reviews

   Dined on December 12, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Waited a long time to get our food - and the pasta dish came out much later than the other 3 dishes.
   

   Is this helpful?

9. J

   Julie

   VIP

   Toronto

   102 reviews

   4.0

   102 reviews

   Dined on December 9, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   I am writing this review on this reservayion because I cannot get on my most recent visit. I made an Open Table reservation on Jan 9th for 12:45. We arrived a little early (about 12:35), the young woman saw our reservation, and we were seated. We had a nice lunch, paid using our credit card and left. At approx. 1:48 pm I received an email saying the restaurant had cancelled our reservation! I contacted Turtle Jacks, asked for someone who understood Open Table system. She said she did. I explained what had happened and she said she would correct this. Well, it is now 3 days later, my reservation does not appear on my profile nor do my points! I am writing this to advise anyone making a reservation at this restaurant to make sure they are acknowledging your reservation correctly. Otherwise we like this restaurant and their wait staff are always efficient.
   

   Is this helpful?

10. M

    Monica

    Toronto

    1 review

    5.0

    1 review

    Dined on December 6, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Greeted when we came in. Ambience was quite nice. Good portion sizes. Food was delicious.
    

    Is this helpful?