Turtle Jack's Muskoka Grill - Mapleview Burlington

Review summary

1. R

   Ranjan VIP

   Toronto22 reviews

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   We were greeted by an unwelcoming, uninterested, unfriendly hostess with an attitude by name of Rowan. I requested a booth at 5.10 and was abruptly told to take the high chair or nothing at all. No wait- let me have a look or can you wait till a booth becomes vacant. We took the high chairs in spite of my wife having a degenerative joint condition. Thankfully we didn’t have to deal with her anymore. We were served by our waitress Stephanie who gave us wonderful service and attention. The restaurant should try improve the attitude and personality of the hostesses it hires. A Restuarant is known by the service and the attitude of its staff. This one scores 5 for service and 1 for hostess attitude.
   

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2. D

   Doug

   Toronto1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent server and food was terrific. Always enjoy my time here.
   

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3. P

   Patrick

   Toronto3 reviews

   5.0

   Dined on February 14, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our Server was outstanding and the food was excellent. It has been quite a while since my last visit here and the service has improved dramatically. Well done Turtle Jack staff.
   

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4. J

   Julie VIP

   Toronto105 reviews

   5.0

   Dined on February 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Always good service and food. Had their soup & salad; barley soup that had chunks of carrots and the caesar salad was very good. Would definitely return.
   

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5. L

   Laurie

   Puerto Vallarta3 reviews

   5.0

   Dined on January 24, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great dinner at Turtle Jacks. We really enjoyed our food. The service was fast and the wait staff was very attentive.
   

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6. M

   Marg

   Manitoba5 reviews

   4.0

   Dined on January 8, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Service was quick waitress very efficient food was nice & hot when served
   

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7. M

   MaryAnn VIP

   Toronto63 reviews

   3.0

   Dined on December 30, 2024

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 3

   There were 4 of us for a dinner reservation at 6:30 pm. We were sat at a nice table but near a speaker that was having issues and bouncing bass around. We asked our server to please have it turned down or off bc it wasnt working. It got turned down but still not enough. We asked to speak to a manager. The server came back and said the manager was busy but would see us in 15 min. She rudely never showed up. We were finished our dinner and mentioned that the manager didnt show. She finally came out and was rude and said she was too busy. Really?? And her attitude was so unprofessional - certainly not fit to be one. And dressed inappropriately as well - not on a managerial level. Turtle Jacks is a restaurant - not a night club. Lower the music during dinner times so people can hear themselves think and be able to have conversations with people seated at the same table. Food was good and our server Bianca was lovely. We’ll go to Waterdown TJ next time where they are respectable and appreciative of their customers
   

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8. E

   Eric

   Toronto1 review

   5.0

   Dined on December 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Alex made the night. Super chill guy. 10/10 would try again. Get the fajitas.
   

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9. D

   Dianne

   Toronto8 reviews

   5.0

   Dined on December 17, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had lunch with friends today. We all ordered something different and we all enjoyed our meals very much. Our server Heather was wonderful. So efficient and kind and friendly!!! It was a lovely lunch in a lovely restaurant!!!
   

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10. j

    jessica

    Toronto3 reviews

    3.0

    Dined on December 12, 2024

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 3

    Waited a long time to get our food - and the pasta dish came out much later than the other 3 dishes.
    

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